Skip to content
GullySales
Tell us what you need

Last-mile delivery companies · WhatsApp marketing

Let a shop owner book a rider with one message instead of a phone call.

WhatsApp marketing for a last-mile delivery company is the use of a business number to take enquiries, confirm trials and keep in touch with sellers who already send parcels. GullySales works on the business profile, the message wording and the rules for who is contacted, within WhatsApp's current terms.

Tell us what you needor call +91 80958 58589

Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

Realistic editorial illustration of freight and transport companies at work in India

What WhatsApp marketing means

WhatsApp marketing is sending updates, offers and reminders to customers on the app most Indian buyers already check daily. GullySales sets up business WhatsApp, writes the message templates and keeps the list consented and current.

Also for last-mile delivery companies

Sales and marketing for last-mile delivery companies, the overview.

Last updated 18 Oct 2026.

For last-mile delivery companies

Where it usually goes wrong, and what we would do.

  • “A shop owner prefers a message to a call”

    During service hours a florist or restaurant cannot stay on a call. A message with a pickup address and a time is something they can send between orders, and a rider can act on it.

  • “Sending to a list needs permission”

    Messaging sellers who never asked to hear from you damages the number and the name. Contact only those who enquired or agreed, and check the platform's current rules on business messaging before any broadcast.

  • “The business number must not be one rider's phone”

    If enquiries land on a personal phone and that person leaves, the number and the history leave too. A business number with a shared inbox keeps the conversation with the company.

  • “Tracking links and updates are part of the service”

    A brand's customers want a link that shows where the parcel is. Messages that carry this build trust with the brand, and they also make a sales case when you show them in a pilot.

What we do

What we deliver for last-mile delivery companies.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A business profile set up properly

    Name, description, address or service area, hours and a catalogue of services on the business number.

    Result: The profile shows your company's details correctly.

  2. Saved replies for common questions

    Saved answers on coverage, trial orders, cash-on-delivery handling and pickup booking.

    Result: Frequent questions are answered from approved wording.

  3. Enquiry-to-record routing

    Each new conversation logged against a name, area and parcels expected.

    Result: Every WhatsApp enquiry has a record beside it.

  4. A consent list

    A record of which sellers agreed to receive messages, and when.

    Result: Broadcasts go only to people on the list.

  5. Season and capacity messages

    A short message to current accounts before a busy period, with a reply option to book capacity.

    Result: Accounts respond to one message with their expected volume.

How the result is measured

  • Messages delivered
  • Reply rate
  • Enquiries from WhatsApp

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full WhatsApp marketing and automation page

Who it is for

This is written for these last-mile delivery companies.

  • Hyperlocal delivery services for restaurants, bakeries and florists
  • Pharmacy and medicine delivery partners
  • Parcel delivery companies serving D2C brands in a city
  • Furniture, appliance and bulky goods delivery operators
  • Grocery and quick commerce delivery fleets
  • Delivery companies working on marketplace and platform contracts
  • Same-day intra-city courier services for businesses
  • Rider fleets run by franchisees of national delivery networks

How it works

From your first message to the first report.

No open-ended retainer. Every step gives you something in writing.

  1. First

    Your brief

    You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.

  2. After the brief

    A conversation and a written scope

    We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.

  3. Before work starts

    Baseline recorded

    The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.

  4. After the baseline

    The first fix goes live

    The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.

  5. As agreed

    Report against the baseline

    What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

  6. At renewal

    Renew on the numbers

    The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

How the whatsapp marketing work runs

  1. 1

    Understand current WhatsApp use

    We review how customers currently message you and how consistently, if at all, it is answered.

  2. 2

    Audit common questions

    We identify the questions that come up repeatedly, which decide what should be automated first.

  3. 3

    Set up automation and templates

    An automated first response and quick reply templates are built for the most common needs.

  4. 4

    Connect to the CRM

    Conversations are linked to customer records so context carries over between team members.

  5. 5

    Measure and optimise

    We track response time and conversion, refining automated responses based on what customers actually ask.

Why us

Why owners pick GullySales over an agency.

  • Marketing and sales, as one job

    Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

  • The person on the first call does the work

    No account managers in between. You are never handed to someone you have not met.

  • A baseline before anything starts

    Your numbers are written down on day one, so every later report compares against something honest.

  • The fee in writing, split three ways

    Our time, your media spend and production on separate lines. You always see what goes to us.

  • No guarantees we cannot keep

    The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

  • One office, and we say so

    Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.

Your brief

Tell us what you need, and we will read it before we call.

Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.

Tell us what you needor call +91 80958 58589

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Can we send offers to all the shops nearby?
Only to shops that have agreed to hear from you. Check the platform's current rules before sending anything in bulk. A visit with a card and a request to message first is the safer route.
Do we need the WhatsApp Business API?
Not at the start. The Business app is enough for a small operation. The API suits a larger team that needs several agents on one number, and it brings costs and rules to check.
Who should answer the business number?
A named person or small team with a rota, so a message is never sitting unseen. The answer should come in your company's voice, and the conversation stays with the company.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for last-mile delivery companies

Everything else we would do for you.

Or start from the overview: sales and marketing for last-mile delivery companies.

Your next practical step

Tell us what you are trying to grow, and we will read it before we call.

Eight short steps, mostly taps. Skip anything you would rather answer on the call.

Tell us what you need