A dog groomed every few weeks for eight years is the whole business model.

1. Reminders timed to each pet's own cycle

   Due dates worked out per pet from coat type and past visits, with the message naming the dog and the service.

   Result: Repeat visits stop depending on the parent remembering.

2. A prepaid package that suits the frequency

   A pack of grooms or boarding days bought in advance, priced so it is worth taking and simple enough to explain at the counter.

   Result: The next visits are committed before he leaves.

3. A lapsed pet list worked through

   Pets past two of their own cycles pulled into a list, with a call asking after the dog rather than pitching a service.

   Result: You find out why a regular stopped coming.

4. Boarding regulars contacted before the holiday rush

   Families who boarded with you last festival season approached before the dates fill, with their usual run held.

   Result: Your best customers are not squeezed out by new enquiries.

5. Repeat rate reported against the baseline

   Repeat grooming and boarding visits reported against the baseline recorded before work started, separately from new enquiries.

   Result: You can see whether the regulars are actually staying.

1. 01 · First

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later report has an honest comparison.

4. 04 · After the baseline

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At renewal

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.