Restaurants · Reputation management
Push the three-month-old complaint off the top of your listing.
Reputation management for a restaurant is the rating and the recent reviews that decide who walks in tonight. GullySales builds the review ask into the bill, writes the replies to the complaints you keep getting, and watches Zomato and Swiggy as well as Maps.
What reputation management means
Reputation management is watching what is said about your business across Google, social media and review sites, and responding to it before it changes a buyer's mind. GullySales monitors mentions, drafts responses to negative reviews and flags recurring complaints back to your team.
For restaurants
Where it usually goes wrong, and what we would do.
“Recent beats good”
A four point one with reviews from this week outsells a four point five whose last review was in March.
“Half the complaints are about waiting”
Slow service on a Saturday, a table held for a no-show, a delivery that arrived cold. A reply naming the fix reads differently.
“The reviewer is not the reader”
You are writing for the next hundred people scrolling past, not for somebody who was angry three months ago.
What we do
What we deliver for restaurants.
Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.
A review ask the staff can actually do
A short line for the server at the bill and a code on the receipt, with whoever is on the floor responsible rather than the owner remembering.
Result: New reviews arrive every week instead of in bursts.
Replies written for the complaints you keep getting
Prepared wording for slow service, a wrong order, parking and price, adapted each time and posted within the week, naming what changed in the kitchen or on the floor.
Result: The old complaint stops being the first thing read.
Zomato and Swiggy reviews watched as well as Maps
The app ratings, the delivery complaints and the photographs customers upload, checked on the same schedule as the Google listing.
Result: A falling app rating is caught before it costs you the listing.
Photographs on the listing replaced this season
Current dishes, current prices, the interiors as they look now and the parking, shot and uploaded over the pictures from the week you opened.
Result: People arrive expecting what they get.
A note of what each complaint was really about
Every critical review logged with the day, the shift and the cause, so a problem with Saturday service shows up as a pattern.
Result: You fix the kitchen, not the review.
Rating and review counts in the monthly report
New reviews, the rating on each platform, how fast each was answered and the complaints grouped by cause, read against the baseline.
Result: You see whether the floor is actually improving.
How the result is measured
- Average rating
- Response time to reviews
- Negative mentions resolved
Recorded as a baseline before work starts, then reported every month against it.
Who it is for
This is written for these restaurants.
- Family restaurants and multi-cuisine dining
- South Indian vegetarian restaurants and darshinis
- Biryani, kebab and non-vegetarian specialists
- Regional cuisine restaurants
- Casual dining and bar restaurants
- Quick service restaurants and food courts
- Cloud kitchens and delivery-only brands
- Office canteens and food service operators
- Multi-outlet restaurant groups
Not for
It is not the right fit if.
- You want a guaranteed Google ranking or a guaranteed number of leads. Nobody honest can promise either.
- You need enquiries by next week and have nobody to answer them.
- You want posts and reach reported, not enquiries and orders.
How it works
From your first message to the first monthly report.
No open-ended retainer. Each step has a point in time and something you receive.
01 · Day 1
Free audit call
45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.
02 · Within a few working days
Written, scored report
Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.
03 · Before work starts
Baseline recorded
Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.
04 · Month 1
The first fix goes live
Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.
05 · Every month
Report against the baseline
What moved, what did not, and what changes next, in plain words.
06 · Month 3 to 6
Renew on the numbers
The term ends and you decide whether to continue from the results. No twelve-month lock.
How the work runs for restaurants
- 1
Assess
We look at covers by day, the mix of dine-in and delivery, app spend and returns, reviews and how party enquiries are handled.
- 2
Fix the listing and reviews
An up-to-date Maps profile and a review routine, because that is where tonight's decision is made.
- 3
Start knowing your guests
A consented guest record and a direct ordering route, so regulars can be reached without an app.
- 4
Fill the slow days
Weekday, office lunch and celebration campaigns aimed at the tables that sit empty.
- 5
Keep regulars coming
Occasion messages, festival menus and a steady reason to come back or order direct.
Proof
What happened when owners fixed this.
Real clients, the work we did, and the result as it was recorded. Where no number was recorded, none is claimed.
Hotel Felicity Inn
- Situation
- A traveller compares three hotels on a phone and books one. The website was not built for that.
- What we did
- The site rebuilt around booking
- Photography and one look
- Search work for destination searches
- Content a traveller reads
- Result
- Online bookings increased 35%
- Organic traffic increased 50% within six months
- Positive reviews on Google and TripAdvisor increased 30%
Chord Road Hospital
- Situation
- Patients who knew the hospital trusted it. Patients who searched for a department or a treatment in the area did not find it.
- What we did
- Website rebuilt around patient needs
- Search visibility
- Social media on a schedule
- Review management
- Result
- Organic traffic increased 60% within six months
- Online appointment bookings increased 40%
- Social following grew 45%, and engagement on it rose 70%
Also worked with
Curtain Label · Difesa Security Services · Hands On CSR · Implevista · Kambar Group · Kalessi · Kerur Pain Clinic · LL Trust · Lucky Deals · Natural Gases · NavaShakthi Souhardha · NewCom Logistics · Proton Technical Services · SB Engineering · Shakthi Foundation · Shakthi Group · Urbanest · Insyde Studio · Venkateshwara Laser Tech · Vivara Studios
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every monthly report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No lock-in, no guarantees we cannot keep
Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
The offer
Start with a free audit of how you sell.
It is useful on its own, whether or not you hire us.
What you receive
- A 45-minute call with the person who will do the work
- A written, scored report on the six places orders leak, within a few working days
- Every fix ranked by what it returns and what it costs
- The one thing to do first, and why
- An honest line on whether you need outside help at all
- If you do, the scope and the fee in writing
No invoice. No obligation. No sales script.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Somebody left a one-star review and never ate here. What now?
Should we reply to the good reviews too?
Should we leave Swiggy and Zomato?
Are paid food blogger visits worth it?
How much does it cost?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
More for restaurants
Everything else we would do for you.
Or start from the overview: sales and marketing for restaurants.