Answer the review about a colour that did not turn out.

1. A review ask at the billing counter

   A short line for whoever takes payment and a code on the bill, so the ask happens at the chair rather than in a message a week later.

   Result: Reviews keep arriving instead of coming in bursts.

2. Replies drafted for the complaints you get

   Prepared wording for a colour that did not match, a treatment that did not last, waiting time and price, each adapted and posted within the week.

   Result: The reply goes up before the review settles at the top.

3. Photographs that match what the chair delivers

   Unfiltered, natural-light pictures of real work sorted by service, replacing the edited images that set an expectation nobody can meet.

   Result: Fewer customers arrive expecting a different face.

4. Customer consent recorded at the chair

   A simple permission step at billing covering photographs and reviews, with a note of who agreed to what being shared.

   Result: Nothing gets posted that a customer did not expect.

5. Reviews asked for in the salon's name, not one stylist's

   The review ask worded around the salon and the service, with the stylist named inside it, so the page still makes sense when the team changes.

   Result: A stylist leaving does not empty your review page.

6. Rating and complaint causes in the monthly report

   New reviews, the rating, how quickly each was answered and what the complaints were actually about, read against the baseline.

   Result: A hygiene problem shows up before it becomes a pattern.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.