The enquiry arrives as a photo of a scaled tap and needs a figure back.

1. A business account set up for enquiries and service

   Verified account carrying the address, hours, the range of plants you supply and a greeting that says what happens next.

   Result: A photograph sent at night gets an answer rather than silence.

2. Replies written for the common symptoms

   Short answers for scale, odour, a brown deposit, a salty taste and a failing purifier, each ending in an offer to test the water.

   Result: Whoever is on the phone answers properly the first time.

3. Test reports sent as a readable document

   The analysis formatted so it opens cleanly on a phone, with the figures explained in a line each rather than a laboratory sheet.

   Result: A committee can forward your report and be understood.

4. Service booking handled on the same number

   Existing customers able to raise a complaint and get a visit scheduled on the number they already have, with the request logged against the site.

   Result: The service call is recorded rather than lost in a chat.

5. Consent recorded before anybody joins a list

   Who agreed to receive service and due-date notices, held with the site record, with a simple way to stop them.

   Result: The channel stays useful because nobody feels marketed at.

6. Enquiries and reply times pulled from the account

   How many enquiries arrive here, how fast each was answered and what became of it, reported alongside your other sources.

   Result: The channel that brings the most work stops being the unmeasured one.

1. 01 · First

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later report has an honest comparison.

4. 04 · After the baseline

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At renewal

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.