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Sales training and coaching · Qualifying conversations

Ask about money last, and ask it as a question about the project.

Budget questions without interrogation are ways of finding out what a buyer can spend, who approves it and when without opening with 'what is your budget'. This page gives the reworded questions, the order they go in and the sheet that records the answers.

Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

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In one paragraph

Budget questions without interrogation are ways of finding out what a buyer can spend, who approves it and when without opening with 'what is your budget'. This page gives the reworded questions, the order they go in and the sheet that records the answers.

A rep at a Jaipur jewellery wholesaler opens a call with a retailer from Udaipur by asking, 'What is your budget and are you the one who decides?' The retailer says the owner will call back. The call never comes. Asked the same two things at the end of a conversation about the festive stock, the same retailer would have answered.

In India, asking a stranger what they can spend before you have shown any interest in their business reads as rude, and the buyer reacts by giving a low figure or none. The fix is order and wording. Learn the project first, then the money, and phrase it so the buyer is describing their plans and not defending their wallet.

The sales head writes the replacement questions with the team, and each rep rehearses them on the phone. They replace the four-line checklist of budget, authority, need and timing that old scripts still carry. The qualifying-framework page in the sales process section says which facts you need; this page is only about how to ask for them.

Used well, these questions get you a real range, a name and a date by the end of a normal conversation.

Where this sits

Topic 3 of 8 in sales training and coaching: qualifying conversations. Practising discovery and qualification without interrogating.

If you want this done for you

Ask about budget, authority and timeline on every call, not just enthusiasm.

The work

What this is actually like.

  • “A range beats a refusal”

    'What are you planning to spend?' gets a wall. 'Some of our clients land between a smaller version and a full one; where does your plan sit?' gets a number. Offering two anchors lets the buyer point at one without feeling they disclosed anything.

  • “Funding is a different question from budget”

    A clinic may have the money but need the partner's agreement, or have no money until a loan is cleared. Ask how the purchase will be paid for and who else has to be comfortable. That question exposes the real delay.

  • “Asking about authority too early insults the person you are talking to”

    'Are you the decision maker?' makes a manager feel small. 'Who else will want to see this before it goes ahead?' makes them a guide. The second question returns the same names and keeps them on your side.

  • “Silence after the number is part of the technique”

    Once the buyer names a range, say nothing for a few seconds. Reps rush to fill the gap and apologise for the figure or start bargaining against themselves. Write the number down and move to the next question.

What we do

What you end up with.

The documents this topic produces, what each one is for, and how you know it is finished.

  1. The reworded question list

    Left column: the blunt question your script carries today. Right column: the conversational version, in English and the buyer's language. Cover budget, funding source, who else decides, and the date they need it by.

    Result: Finished when no blunt question is left in any call script or WhatsApp opening.

  2. The order of the call

    A one-page sequence: their business first, their problem second, their timeline third, the money and the people last. Include the sentence that moves from the problem to the money, such as 'To suggest something that fits, it helps to know the range you have in mind'.

    Result: Finished when a rep follows the order on three real calls without getting a refusal.

  3. The range script

    Two or three price anchors for your usual offers, written as plain bands you choose yourself. The rep names two and asks where the buyer's plan sits. These bands come from your own price list, not from any market figure.

    Result: Finished when the bands match your current price list and every rep can say them naturally.

  4. The answer log

    In your CRM, fields for stated range, funding source, other approvers and needed-by date. Each is filled in the buyer's words with a mark if the answer was a guess.

    Result: Finished when a quotation is never sent against an empty range field.

Why us

Why owners pick GullySales over an agency.

  • Marketing and sales, as one job

    Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

  • The person on the first call does the work

    No account managers in between. You are never handed to someone you have not met.

  • A baseline before anything starts

    Your numbers are written down on day one, so every later report compares against something honest.

  • The fee in writing, split three ways

    Our time, your media spend and production on separate lines. You always see what goes to us.

  • No guarantees we cannot keep

    The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

  • One office, and we say so

    Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.

Your brief

Tell us what you need, and we will read it before we call.

Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

What if the buyer still refuses to give a number?
Take that as information and move on to the people and the date. A buyer who will not name a range has probably not decided to buy, or has no approval. Park the deal and set a date to ask again.
Is it wrong to ask about money on the first call?
Not wrong, but badly timed if it is the first thing said. Ask once the buyer has described their problem and feels heard. For a short walk-in sale the same question comes earlier because the conversation itself is shorter.
Should reps quote a price list instead of asking?
Share a list if you have one, and still ask where the plan sits. A price list tells you nothing about what the buyer can pay or who must agree, and both determine whether the quote is ever accepted.
Does this work for tenders and institutions?
Partly. A government or PSU buyer may have a published estimate, so the question becomes how they will assess offers and which approvals follow. The conversational tone still helps, but the facts will come from the tender document.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
Fixes to reply time and follow-up are the quickest to show, because the enquiries already exist. Process, CRM and training changes show as the team uses them. Each one is tracked against the baseline.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
To start, last month's enquiries in any format and time with whoever handles them. After that, access to the accounts the work touches, such as the website, Google Business Profile or CRM.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

Your next practical step

Tell us what you are trying to grow, and we will read it before we call.

Eight short steps, mostly taps. Skip anything you would rather answer on the call.