Auto repair shops · WhatsApp marketing
Answer the video of the rattle the way a mechanic would.
WhatsApp is where a garage enquiry actually arrives: a photograph of a dent, a video of a noise, a price question at ten at night. It is also how extra work gets approved without an argument at the counter. GullySales sets up the business number, the quick replies and the consent record.
Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.
What WhatsApp marketing means
WhatsApp marketing is sending updates, offers and reminders to customers on the app most Indian buyers already check daily. GullySales sets up business WhatsApp, writes the message templates and keeps the list consented and current.
Last updated 5 Oct 2026.
For auto repair shops
Where it usually goes wrong, and what we would do.
“The enquiry arrives as a video with no words attached”
A driver records the rattle and sends it. Somebody has to ask back for the make, the year, the reading and where the sound is coming from.
“Send the photograph of the worn part with the price”
A picture of a cracked mounting and a figure gets a one-line approval. A phone call asking for another two thousand rupees gets silence, and the car holds the bay.
“If the number belongs to a mechanic, so does the customer list”
Enquiries landing on a personal phone walk out of the gate when he does. A business number stays with the workshop, and so does every conversation on it.
What we do
What we deliver for auto repair shops.
Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.
A WhatsApp Business number for the workshop
One number on the Google Business Profile, the board outside and the job card, with the greeting, the away message and the labels set up.
Result: Enquiries stay with the garage when a mechanic moves on.
Quick replies for the four questions
Saved messages asking for the make, the year, the odometer reading and where the noise comes from, so a video gets a useful reply in seconds.
Result: A vague message becomes an enquiry you can quote against.
A catalogue of services with price bands
General service, AC gas, alignment and denting listed with the ranges you are willing to state in writing, so a price question answers itself.
Result: Fewer enquiries die on an unanswered price question.
Approval messages with the part photographed
A format for sending the worn part, the price and what happens if it is left, ready for the mechanic to send from the floor.
Result: Extra work gets approved in one line.
Service reminders sent only to the vehicles due
A message that goes to the cars due in the coming fortnight rather than to every number you hold, with the consent recorded on the job card.
Result: Your number stays unblocked and the reminders get read.
An after-hours routine
An away message saying when you open, and a morning list of everything that came in overnight, worked before the first car goes on the ramp.
Result: A message sent at eleven at night is answered before nine.
How the result is measured
- Messages delivered
- Reply rate
- Enquiries from WhatsApp
Recorded as a baseline before work starts, so every later report has an honest comparison.
What must be in place first
Settle these before the garage messages a single customer.
- A number that belongs to the workshop
- Move the Business app onto the garage's own SIM, in the owner's or manager's name. Vehicle histories and customer chats should not leave with a mechanic who changes jobs.
- Consent at the job card
- Add a line to the job card or billing screen: may we message you about this vehicle's next service. Tick it and record it. Reminders go only to vehicles with a tick.
- Photographs and videos of customer cars
- Say on the job card that you will photograph worn parts for approval. Keep registration plates and owner details out of status posts and every broadcast.
- Messages that start outside the chat
- A service reminder you begin yourself, after the customer last wrote, may need an approved template and may be billed separately. Check WhatsApp's current business policy and pricing.
- Who reads the chat after closing
- Set an away message with working hours and say what a breakdown message should do. Name the person who reads the overnight chat first at opening, so a video of a noise is never left unseen.
- A first message that says how to stop
- Tell the customer how to stop reminders in the first message. A reminder for a car already sold is the quickest way to get the number blocked.
Who it is for
This is written for these auto repair shops.
- Multi-brand service garages
- Authorised brand service centres
- Denting and painting specialists
- Two-wheeler service centres
- Fleet and commercial vehicle service providers
- Insurance-claim repair specialists
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
First
Your brief
You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.
After the brief
A conversation and a written scope
We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.
Before work starts
Baseline recorded
The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.
After the baseline
The first fix goes live
The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.
As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the whatsapp marketing work runs
- 1
Understand current WhatsApp use
We review how customers currently message you and how consistently, if at all, it is answered.
- 2
Audit common questions
We identify the questions that come up repeatedly, which decide what should be automated first.
- 3
Set up automation and templates
An automated first response and quick reply templates are built for the most common needs.
- 4
Connect to the CRM
Conversations are linked to customer records so context carries over between team members.
- 5
Measure and optimise
We track response time and conversion, refining automated responses based on what customers actually ask.
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Your brief
Tell us what you need, and we will read it before we call.
Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Can we send an offer to everyone in our contacts?
Do we need the paid WhatsApp platform?
Can we give a repair price from a video?
Customers send their registration certificate photo on chat. What do we do with it?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
From the blog
Further reading for auto repair shops.
6 min read · 6 Oct 2026How buyers choose a showroom, workshop or parts counterCar, bike, repair and parts buyers send one enquiry to several sellers and pick the first clear answer. This post lists what each buyer checks, and where a dealer or workshop quietly loses them.
6 min read · 17 Jun 2026Garage management software: what to check, and how to bring more cars inWhat garage management software must do, from job cards to service reminders, the questions to ask vendors, and the auto repair shop marketing that fills the bays.
6 min read · 13 Jan 2026SEO for local businesses: how to become visible in your areaLocal visibility comes from the map result, a page for each service you sell and reviews, not the advertising most small businesses buy instead.
More for auto repair shops
Everything else we would do for you.
Closest to this: messaging and automation
Also for auto repair shops
Or start from the overview: sales and marketing for auto repair shops.
Your next practical step
Tell us what you are trying to grow, and we will read it before we call.
Eight short steps, mostly taps. Skip anything you would rather answer on the call.