The angry review is about a claim the insurer rejected, not about you.

1. Replies that give a route, not an explanation

   Short public responses offering a call and naming the insurer's grievance route, without confirming a policy, a claim or a customer.

   Result: You answer without putting anyone's file in public.

2. A grievance path written down before it is needed

   The insurer's or lender's complaint process, the timelines and the ombudsman route, kept ready to send when a customer is angry.

   Result: The complaint moves off the review page.

3. Review asks timed to a settlement or a disbursal

   The request made in the week a claim is paid or a loan comes through, by the person who handled it.

   Result: Reviews come from the cases that went right.

4. Registration details displayed as permitted

   Agency code, ARN or intermediary registration shown on the listing, the profile and the WhatsApp account in the form your principal requires.

   Result: A cautious customer can verify you.

5. Alerts on your name and the agency name

   Watches on your own name, the agency and the common misspellings, so a public post reaches you before a customer quotes it.

   Result: Nobody tells you about it on a sales call.

6. Reviews reported with what each was about

   A monthly note of new reviews, the rating and the product behind each, read against where the listing stood at the start.

   Result: You can see whether the complaints share a cause.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.