Skip to content
GullySales
Tell us what you need

Genetic testing laboratories · CRM

Keep one record of who asked, who ordered and who is waiting for a call.

A CRM for a genetic testing laboratory records doctors, partner centres and family enquiries so that nobody is asked the same thing twice. GullySales sets up the fields, the stages and the rules, and keeps results and clinical data out of it.

Tell us what you needor call +91 80958 58589

Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

A laboratory technologist organises specimen tubes beside a microscope

What CRM means

A CRM is the record where every enquiry, call and quote is kept against a customer, replacing separate notebooks, spreadsheets and memory. GullySales sets up or cleans an existing CRM and reports from it by enquiry outcome rather than by activity logged.

Also for genetic testing laboratories

Sales and marketing for genetic testing laboratories, the overview.

Last updated 18 Oct 2026. Rules for this trade differ by state and professional body, and they change. We describe restrictions in general terms, so check the current position with your own council or adviser before you publish anything.

For genetic testing laboratories

Where it usually goes wrong, and what we would do.

  • “Three kinds of contact need three kinds of record”

    A doctor is tracked by speciality, hospital and tests ordered. A partner centre is tracked by agreement stage and named contact. A family is tracked by enquiry and callback consent. One flat contact list mixes them up and serves none.

  • “Results do not belong in a sales tool”

    A CRM that holds reports or findings becomes a data-protection problem. The record should hold only what the person chose to share for contact, the source and the stage. Results stay in the laboratory system with its own access rules.

  • “A stalled partner conversation needs an owner”

    A hospital agreement involves a lab head, a purchase desk and a legal reviewer. If the record does not show who is waiting for what, the conversation drifts until it is forgotten. A next action and a named owner on each line prevent that.

What we do

What we deliver for genetic testing laboratories.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. Record types and fields

    Separate records for doctors, partner centres and families, each with fields suited to it and none for results.

    Result: The fields are listed and each has a stated purpose.

  2. Stages for each record type

    Simple stages, such as introduced, ordered once and ordering regularly for doctors, with a rule for moving between them.

    Result: Every contact sits at one stage you can name.

  3. A source field everyone fills

    Required entry of where the contact came from, whether a doctor, a page, a counsellor or a partner.

    Result: Enquiries can be counted by source.

  4. Access rules

    A note of who can see which records, so counsellors, sales and management see what they need.

    Result: The access list matches the roles you have.

  5. Tool selection support

    A comparison of tools in ordinary use in India against your needs and budget, with the tradeoffs stated.

    Result: You choose a tool with a written reason.

How the result is measured

  • Enquiries logged in the CRM
  • Data completeness
  • Reports generated from CRM data

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full CRM implementation and customisation page

Who it is for

This is written for these genetic testing laboratories.

  • Carrier screening and prenatal genetics labs
  • Hereditary cancer and oncology genomics labs
  • Paediatric and rare disease genetics labs
  • Newborn screening and metabolic testing labs
  • Pharmacogenomics testing labs
  • Cytogenetics and karyotyping labs
  • Labs serving IVF and fertility centres
  • Lifestyle and ancestry genetic test providers

How it works

From your first message to the first report.

No open-ended retainer. Every step gives you something in writing.

  1. First

    Your brief

    You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.

  2. After the brief

    A conversation and a written scope

    We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.

  3. Before work starts

    Baseline recorded

    The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.

  4. After the baseline

    The first fix goes live

    The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.

  5. As agreed

    Report against the baseline

    What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

  6. At renewal

    Renew on the numbers

    The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

How the CRM work runs

  1. 1

    Map the sales process

    We record how a deal actually moves from enquiry to close in your business today.

  2. 2

    Configure stages and fields

    The CRM's pipeline and fields are built to match that process exactly, not a generic template.

  3. 3

    Set up automations

    Reminders, assignment rules and follow-up triggers are configured so routine steps happen without manual effort.

  4. 4

    Test with real deals

    We run the configuration against actual current deals to catch gaps before the whole team relies on it.

Why us

Why owners pick GullySales over an agency.

  • Marketing and sales, as one job

    Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

  • The person on the first call does the work

    No account managers in between. You are never handed to someone you have not met.

  • A baseline before anything starts

    Your numbers are written down on day one, so every later report compares against something honest.

  • The fee in writing, split three ways

    Our time, your media spend and production on separate lines. You always see what goes to us.

  • No guarantees we cannot keep

    The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

  • One office, and we say so

    Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.

Your brief

Tell us what you need, and we will read it before we call.

Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.

Tell us what you needor call +91 80958 58589

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Which CRM should a small lab pick?
Pick the one your team will actually update. A simple, familiar tool with the right fields beats a large one nobody opens. We help compare options against how your staff work.
Can the CRM link to our lab software?
Sometimes, but we suggest it holds nothing that comes from the clinical side. Linking invites results and personal data into a sales tool, which needs careful review by your own adviser first.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for genetic testing laboratories

Everything else we would do for you.

Closest to this: leads and follow-up

Also for genetic testing laboratories

Or start from the overview: sales and marketing for genetic testing laboratories.

Your next practical step

Tell us what you are trying to grow, and we will read it before we call.

Eight short steps, mostly taps. Skip anything you would rather answer on the call.

Tell us what you need