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Genetic testing laboratories · WhatsApp marketing

Use WhatsApp for logistics and introductions, and keep results out of it.

WhatsApp marketing for a genetic testing laboratory is the use of the chat app to answer enquiries, guide sample collection and keep doctors informed. GullySales writes the message set, the consent step and the hand-off to a counsellor.

Tell us what you needor call +91 80958 58589

Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

A laboratory technologist organises specimen tubes beside a microscope

What WhatsApp marketing means

WhatsApp marketing is sending updates, offers and reminders to customers on the app most Indian buyers already check daily. GullySales sets up business WhatsApp, writes the message templates and keeps the list consented and current.

Also for genetic testing laboratories

Sales and marketing for genetic testing laboratories, the overview.

Last updated 18 Oct 2026. Rules for this trade differ by state and professional body, and they change. We describe restrictions in general terms, so check the current position with your own council or adviser before you publish anything.

For genetic testing laboratories

Where it usually goes wrong, and what we would do.

  • “Doctors and families already message”

    An obstetrician forwards a question by chat. A family asks where to give a sample. A lab that answers on the number people already use meets them where they are, as long as the number is a managed business line and not one person's phone.

  • “A chat is a bad place for a result”

    Reports carry sensitive data and a chat can be forwarded, seen on a shared handset or screenshotted. Use the app for appointments, sample steps and a request for a call. Reports travel through your secure channel, and the counsellor explains the result.

  • “Consent has to be asked and recorded”

    A person who messages first has started a conversation, but a broadcast needs permission. Ask what the person agrees to receive, record it and give a clear way out. Check the platform's current rules and your adviser's view before any bulk message.

What we do

What we deliver for genetic testing laboratories.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A business line setup

    A managed business number with a greeting, a clear scope and a person responsible for replies.

    Result: The number has a named owner and a written scope.

  2. A message set for logistics

    Texts for sample collection steps, kit arrival and appointment confirmation, written in plain language.

    Result: Each text has a stated purpose and no clinical content.

  3. A doctor introduction message

    A short, polite first message to a specialist with the ordering sheet attached and a contact for questions.

    Result: Each doctor on the outreach list has a logged first message.

  4. A consent and opt-out routine

    Wording and a log that records what a person agreed to and lets them stop.

    Result: Every contact shows a consent status.

  5. A counsellor hand-off

    Rules for moving a chat to a call when a question turns clinical.

    Result: Chats that turn clinical end with a named call.

How the result is measured

  • Messages delivered
  • Reply rate
  • Enquiries from WhatsApp

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full WhatsApp marketing and automation page

Who it is for

This is written for these genetic testing laboratories.

  • Carrier screening and prenatal genetics labs
  • Hereditary cancer and oncology genomics labs
  • Paediatric and rare disease genetics labs
  • Newborn screening and metabolic testing labs
  • Pharmacogenomics testing labs
  • Cytogenetics and karyotyping labs
  • Labs serving IVF and fertility centres
  • Lifestyle and ancestry genetic test providers

How it works

From your first message to the first report.

No open-ended retainer. Every step gives you something in writing.

  1. First

    Your brief

    You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.

  2. After the brief

    A conversation and a written scope

    We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.

  3. Before work starts

    Baseline recorded

    The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.

  4. After the baseline

    The first fix goes live

    The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.

  5. As agreed

    Report against the baseline

    What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

  6. At renewal

    Renew on the numbers

    The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

How the whatsapp marketing work runs

  1. 1

    Understand current WhatsApp use

    We review how customers currently message you and how consistently, if at all, it is answered.

  2. 2

    Audit common questions

    We identify the questions that come up repeatedly, which decide what should be automated first.

  3. 3

    Set up automation and templates

    An automated first response and quick reply templates are built for the most common needs.

  4. 4

    Connect to the CRM

    Conversations are linked to customer records so context carries over between team members.

  5. 5

    Measure and optimise

    We track response time and conversion, refining automated responses based on what customers actually ask.

Why us

Why owners pick GullySales over an agency.

  • Marketing and sales, as one job

    Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

  • The person on the first call does the work

    No account managers in between. You are never handed to someone you have not met.

  • A baseline before anything starts

    Your numbers are written down on day one, so every later report compares against something honest.

  • The fee in writing, split three ways

    Our time, your media spend and production on separate lines. You always see what goes to us.

  • No guarantees we cannot keep

    The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

  • One office, and we say so

    Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.

Your brief

Tell us what you need, and we will read it before we call.

Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.

Tell us what you needor call +91 80958 58589

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Can we send reports on WhatsApp?
We advise against it. Reports are sensitive and chats can be forwarded or seen by others. Send them through a secure channel and use chat to arrange the counsellor call.
Can we message doctors in bulk?
Send introductions one at a time to a chosen list, with a way to decline. Bulk sends need consent and are subject to the platform's current rules, so check them first.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for genetic testing laboratories

Everything else we would do for you.

Or start from the overview: sales and marketing for genetic testing laboratories.

Your next practical step

Tell us what you are trying to grow, and we will read it before we call.

Eight short steps, mostly taps. Skip anything you would rather answer on the call.

Tell us what you need