Call back the move-in quote on the day the keys are handed over.

1. A date written against every open quote

   The handover, the festival, the shifting date or the function the customer is cleaning for, recorded at the time of the enquiry rather than guessed at later.

   Result: Each quote has a day on which somebody should ring.

2. A second message that states the scope

   Staff count, hours on site, what is brought and what the customer supplies, plus the rooms and surfaces included, written once and sent to every quote that goes quiet.

   Result: The customer comparing three companies can finally compare.

3. Festival and season enquiries held in their own list

   Deep clean enquiries that are months early kept separately and worked in the weeks before Diwali, Ugadi or the wedding dates, not left in the general pile.

   Result: Early enquiries turn into bookings before the diary fills.

4. Site visit outcomes chased the same day

   A rule that any quote given after a walk-through is put in writing before the supervisor reaches the next job, with one agreed contact after it.

   Result: The visit you paid for does not end in silence.

5. A stop rule everyone follows

   How many contacts a quote gets, what each one carries, and the point at which it is marked dead so nobody is still messaging a customer who booked elsewhere weeks ago.

   Result: Your staff stop wasting mornings on quotes that ended.

6. Reason lost recorded on every closed enquiry

   Rate, date not available, went with the society's own contractor, job postponed: a word or two entered by whoever spoke to them last.

   Result: You can see whether you are losing on price or on availability.

1. 01 · First

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later report has an honest comparison.

4. 04 · After the baseline

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At renewal

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.