Quote the sofa from the photo she sent, and say what needs a visit.

1. A business account with hours and service areas set

   Verified profile, the localities you cover, working hours and an away message for after them, on a number that belongs to the company.

   Result: Enquiries reach the business instead of a supervisor's phone.

2. A quoting list staff can send without calling the owner

   Rates by flat size, sofa seat, mattress and carpet, with what each includes, so whoever is on the phone can answer a photograph straight away.

   Result: A quote goes out in minutes rather than that evening.

3. The line between a photo quote and a site visit, written down

   Which jobs can be priced from pictures and which need somebody to look, so nobody commits to a figure that has to be raised on the doorstep.

   Result: You stop arguing about the rate in the customer's hallway.

4. A catalogue of the jobs you sell at a fixed rate

   Deep clean by flat size, sofa shampoo, bathroom and kitchen packages, each with a photograph of your own work and what is included.

   Result: The customer can see the offer without asking for a rate card.

5. A consent record and a seasonal broadcast list

   Customers who agreed to be contacted kept in their own list, with the pre-festival note written in advance and sent only to them.

   Result: Your broadcasts go to people who want them.

6. A rule on staff numbers and photographs

   Cleaners do not hand out personal numbers, and photographs taken inside a customer's home go nowhere except the job record, with her permission.

   Result: Bookings stay with the company and pictures stay private.

1. 01 · First

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later report has an honest comparison.

4. 04 · After the baseline

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At renewal

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.