Keep a record of the 2am call that the technician answered on his own phone.

1. A job entry short enough to fill at the gate

   One record covering time of call, caller, address, lock or vehicle, quote given, technician sent and outcome, built to be typed on a phone.

   Result: The job is written down before the van reaches the next call.

2. Entry rules for calls taken after hours

   A written rule for who logs a call answered on a personal mobile at night, and by when, so a 2am job is not left to memory.

   Result: A night job sits in the same place as a daytime one.

3. Lock, key and address history kept against the customer

   Each job stores the lock model, key type and the flat or block, so a repeat call from the same building can be quoted from the record.

   Result: You quote the second job without a visit to see the door.

4. An account view for societies and builders

   Jobs grouped under the apartment complex, builder or office that called, not only the individual resident who rang.

   Result: You can see what one complex is worth across a year.

5. The handful of views a manager reads

   Jobs by technician, calls where no van was sent, and quotes given but never accepted, pulled from the same log the team fills in.

   Result: Management reads the record instead of asking each technician.

6. The old diary moved across without losing it

   Customers, lock details and society contacts carried over from the notebook or the WhatsApp group into the new record.

   Result: Nothing already written down is thrown away in the switch.

1. 01 · First

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later report has an honest comparison.

4. 04 · After the baseline

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At renewal

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.