Ring back the 2am call you missed and the quote that went quiet.

1. A missed-call list pulled off the phone each morning

   Every unanswered number from the night before in one list, with the time it came in, ready to be worked through before the first job.

   Result: The call you slept through turns into a lock replacement.

2. Wording for the morning call back

   What to say to somebody who was locked out at 2am: what usually happens to a cylinder in an emergency opening, and what putting it right costs.

   Result: The call back is useful to them instead of awkward for you.

3. Quote follow-up with the specification attached again

   The model, the inclusions, the warranty and the fitting sent a second time in writing, so the customer comparing three locksmiths has your paper in hand.

   Result: Your quote is the one they can actually compare against.

4. Society and office quotes followed around the meeting date

   The committee's meeting date recorded at the time the quote is given, and the next contact timed to it rather than to a weekly reminder.

   Result: You call the secretary when there is something to decide.

5. A fixed slot in the day for these calls

   One time of day, a written list and the phone, because follow-up does not happen between jobs and never has.

   Result: The list gets worked instead of remembered.

6. The reason lost, written against every dead enquiry

   Price, someone else came first, put off till next year, outside the area: recorded in a word or two for each enquiry that ended.

   Result: You learn which kind of quote to stop chasing.

7. Recovered jobs counted against the baseline

   The work that came back from a call back or a second quote, counted against the enquiry figures recorded before this started.

   Result: You can see what the follow-up is worth in jobs, not effort.

1. 01 · First

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later report has an honest comparison.

4. 04 · After the baseline

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At renewal

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.