Price the forty-item list before the admin leaves for the day.

1. A named person on the office enquiry number

   Who holds the enquiry phone and chat through the day, and who takes it after the counter rush, written on the board so it is never everybody's job.

   Result: The evening list is read the evening it arrives.

2. A rate sheet the counter can quote from

   Standard rates for your fast-moving items with slab discounts, kept current, so a forty-item list is priced without anyone calling the owner.

   Result: The quote goes back the same day.

3. A walk list of new offices and fit-outs

   Buildings, co-working floors and shops being fitted out inside your delivery radius, with the route, what to leave behind and when to call again.

   Result: New accounts open in a pattern rather than by chance.

4. A first-order offer with the terms written down

   What the first month looks like: delivery days, credit period, invoicing and minimum value, on one page instead of negotiated again each time.

   Result: An admin can agree without asking her manager twice.

5. A follow-up call three days after the first delivery

   A call from the person who quoted, to ask what was missed and to agree a standing monthly list for the account.

   Result: A one-off order becomes a monthly account.

6. An enquiry book with source and turnaround in it

   Who asked, what for, when the quote went back and whether it converted, read every week so a slow day shows up as a number.

   Result: You can see which orders the delay cost you.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.