Your name travels between admins in one building, not on Google.

1. A review ask made after a clean delivery

   The request goes out when a monthly order arrived complete and on time, not at the counter during the school rush when everybody is irritated.

   Result: The reviews you collect describe what you are good at.

2. A substitution message sent before dispatch

   A short note naming the substitute, the price difference and the option to wait, sent before the vehicle leaves rather than after the bill lands.

   Result: A changed brand stops turning into a complaint.

3. Replies written for delivery and billing complaints

   Standard answers for a late delivery, a short supply and an invoice error, each saying what was done and by when, without arguing in public.

   Result: The next reader sees a shop that sorts things out.

4. References collected in advance, with permission

   Two or three office accounts who have agreed to take a call from a procurement team, with the contact and the work they can speak to noted down.

   Result: The vendor registration step stops catching you out.

5. A weekly look at your listings

   Maps, JustDial and IndiaMART checked for new reviews, unanswered questions and wrong information, so nothing sits there for a month.

   Result: Nothing about your shop stays wrong for long.

6. A monthly read of why people complained

   Complaints counted by reason, whether delivery, substitution, billing or stock, and taken to the counter team rather than filed away.

   Result: The reason gets fixed, not only answered.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.