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Computer and mobile repair shops · CRM

Keep every device, quote and customer in one place instead of one technician's phone.

A CRM for a repair shop is the record of each customer, each device and each quote, so no enquiry or ready device depends on memory. GullySales sets up a simple record that fits a counter, and teaches the staff to fill it in.

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Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

A repair technician examines a customer's laptop

What CRM means

A CRM is the record where every enquiry, call and quote is kept against a customer, replacing separate notebooks, spreadsheets and memory. GullySales sets up or cleans an existing CRM and reports from it by enquiry outcome rather than by activity logged.

Also for computer and mobile repair shops

Sales and marketing for computer and mobile repair shops, the overview.

Last updated 11 Oct 2026.

For computer and mobile repair shops

Where it usually goes wrong, and what we would do.

  • “The customer list lives on a technician's phone”

    When that technician is on leave or leaves the shop, the numbers, the quotes and the history leave with them. The shop then owns the premises but not the relationships. The shop then owns the premises but has to start the customer list again, one enquiry at a time.

  • “A device is the unit, not the person”

    One customer may bring a phone this month and a laptop later. A record built around the device and its fault, linked to the customer, shows the history that matters at the counter. At the counter, that history lets the technician say what was fixed last time and what was promised.

  • “Quotes without a status are quotes forgotten”

    A figure given on WhatsApp and never noted is gone by evening. A quote needs a status such as given, agreed, withdrawn or repaired, or the follow-up has nothing to work from. Without the status, a follow-up message cannot say which quote it refers to or what was agreed.

  • “The ready device is money sitting on a shelf”

    A repaired phone not collected holds the payment with it. The record must show ready-and-waiting so someone reminds the customer, and so the drawer does not fill silently. A simple ready-and-waiting list gives the counter a daily reminder to make.

What we do

What we deliver for computer and mobile repair shops.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A customer and device record that fits the counter

    One sheet or simple tool with the customer, the device, the fault, the quote and the source, set up to be filled while the customer waits.

    Result: Every job has one line in one place.

  2. Stages for each repair

    Enquiry, quoted, agreed, in repair, ready, collected and closed, each with a clear meaning for the staff.

    Result: Anyone can see where a device stands.

  3. A list of devices ready and not collected

    A view that shows the ready items by how long they have waited, so a reminder goes out.

    Result: Ready devices are listed, not remembered.

  4. Notes that survive staff changes

    A habit and a place for the fault found, the part used and what was promised to the customer.

    Result: A new technician reads the history instead of asking the customer again.

  5. An office customers list

    Companies on AMC or bulk support are marked separately, with contacts and the devices covered.

    Result: Business accounts are not buried among walk-ins.

  6. Staff training on filling it in

    A short session and a one-page guide so the counter fills the record in the same way each time.

    Result: The record is complete enough to use.

How the result is measured

  • Enquiries logged in the CRM
  • Data completeness
  • Reports generated from CRM data

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full CRM implementation and customisation page

Fields worth keeping

Fields a repair shop keeps for each customer and each device.

Customer name and phone
Taken at the counter and checked on the spot. It is the key to every message and every return visit.
Device make, model and serial
Entered by the technician at intake. It lets you find a returning device and answer a warranty query.
Fault as the customer described it
Typed at the counter. It shows later what the fault was and whether it came back.
Quote given and status
Updated by the counter and the technician. It prevents a quote from changing without a note and shows what is waiting for approval.
Ready date and collected date
The counter fills both. A list of ready but uncollected devices shows who to ring.
Source of the customer
Asked once at intake. It shows whether the map, a friend or a shop brought the job.

Who it is for

This is written for these computer and mobile repair shops.

  • Mobile phone repair shops
  • Laptop and desktop repair shops
  • Chip-level and motherboard specialists
  • Data recovery services
  • Computer AMC providers for offices
  • Mobile accessory and repair shops
  • Apple and premium device repairers
  • Repair kiosks in malls and markets

Not for

It is not the right fit if.

  • Staff do not write down customers on the job card now, so a CRM would hold the same gaps in a new place.
  • The customer list lives on one technician's phone and that person has not agreed to share it.

How it works

How the CRM work runs

The work itself, in order. How an engagement starts, from your brief to a written scope, is set out on our method page.

  1. 1

    Map the sales process

    We sit with the people who sell and write down how a deal moves from enquiry to payment, including where it stalls.

  2. 2

    Agree stages, fields and owners

    Each stage gets a name your team already uses and a proof that the deal has left it. We agree which fields are required at which stage, and who may change what.

  3. 3

    Build on a copy

    Pipeline, fields and views are built on a trial copy where the CRM offers one, or in a separate pipeline where the plan allows. Live work stays untouched.

  4. 4

    Connect channels, then switch on automations

    Channels are connected first. Each automation is then switched on separately, so a misfiring rule is easy to find.

  5. 5

    Test with real deals

    The people who will use the CRM run open deals through it. Gaps are fixed before the whole team switches over.

  6. 6

    Switch over and trim

    Once real use shows which fields stay empty and which stages nobody uses, those are cut and the handover record is updated.

Where this fits

Three pieces of sales work, in this order.

This work sits inside sales management. A target, a review routine and someone who owns the number.

  1. Step 1

    Sales audit

    Find where deals are being lost and what to fix first.

    Start here if you cannot say where orders are lost.

  2. Step 2

    Sales process design

    One written way to sell, from first enquiry to repeat order.

    Start here if every salesperson sells differently.

  3. Step 3 · you are here

    Sales management

    A target, a review routine and someone who owns the number.

    Start here if the team has targets and no routine.

Tell us what you need Your brief is read before we call. Scope, fee and term in writing.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Do we need paid software, or will a spreadsheet do?
A spreadsheet is enough to begin if the stages and fields are clear. Move to a tool when the shop has several staff, or when reminders and reports become hard to manage by hand.
Who owns the customer data?
The shop does, and it must keep it private. Collect only what the repair needs, note consent for messages and let a customer ask for removal. Do not keep device passwords in the record.
Will staff actually use it?
They will if it is quick and the shop needs it for something they care about, such as knowing which device is ready. A form that takes longer than the repair gets skipped.
Is it safe to hold customers' device details?
Hold only what you need: name, phone, model, fault and status. Do not record passwords or copies of a customer's files. A customer fears for the data on the device, so tell them what you record and who can see it.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for computer and mobile repair shops

Everything else we would do for you.

Closest to this: leads and follow-up

Also for computer and mobile repair shops

Or start from the overview: sales and marketing for computer and mobile repair shops.

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