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Computer and mobile repair shops · Lead generation

Turn a dead phone or a slow laptop into an enquiry that reaches your counter.

Lead generation for a repair shop is the work of making a person with a broken device ask you first: by call, WhatsApp or a visit. GullySales works on the places that enquiry starts, the way it is answered and the record of where each one came from.

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Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

A repair technician examines a customer's laptop

What lead generation means

Lead generation is the combined work of every channel that brings in a new enquiry, whether from search, adverts, referrals or a stall at an exhibition. GullySales runs these channels together and reports the number of enquiries each one produced, not the activity behind it.

Also for computer and mobile repair shops

Sales and marketing for computer and mobile repair shops, the overview.

Last updated 11 Oct 2026.

For computer and mobile repair shops

Where it usually goes wrong, and what we would do.

  • “The enquiry starts with a fault, not with your shop name”

    The buyer types a cracked screen, a laptop that will not charge or a phone that fell in water. Nobody searches for a shop they have not heard of, so each fault needs a page, a profile entry and a reply that name it.

  • “The first shop to answer keeps the job”

    An owner with a dead phone messages three shops and waits for none of them. A reply that asks the model and the fault reads as a shop that will actually do the work, and the others are left unread.

  • “A lead you cannot trace is a lead you cannot repeat”

    A customer says a friend sent them, or the map did, and the job card has no box for it. Without the source written down, the shop pays again for the same walk-in it already had. Add a box for the source on the job card and the answer stays in the shop.

  • “Offices and individuals are two different enquiries”

    A student wants one screen fixed today. An office manager wants support for several computers and a person to call. Putting both through one form loses the office, which is the steadier customer. Give each a route of its own, and let a named person answer the office one.

What we do

What we deliver for computer and mobile repair shops.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A page for each repair people search for

    Screen, battery, charging port, keyboard, motherboard, data recovery and virus removal each get a page that names the fault, what decides the price and how to reach you.

    Result: Each repair you sell has a page a searcher can land on.

  2. An enquiry route for every way they reach you

    Call, WhatsApp, the profile button and the walk-in are each given a number or link that is separate, so every enquiry carries its source.

    Result: You can see which route brought the person.

  3. A first reply that asks the right questions

    A short written reply that asks the model, the fault and whether the data matters, so the quote is not changed at the counter.

    Result: Fewer quotes are withdrawn once the device is opened.

  4. A separate path for office support enquiries

    A page and a form for computer AMC and bulk repair, answered by a named person rather than the counter.

    Result: Business enquiries stop mixing with single-device walk-ins.

  5. A job card box for the source

    One line on the job card that records how the customer found you, filled in at the counter.

    Result: The source of each repair is written down, not remembered.

  6. A list of enquiries that did not become repairs

    Enquiries kept in one place with the reason they dropped, so the next reply can be better.

    Result: You can see where the lost jobs went.

How the result is measured

  • Enquiries generated
  • Cost per enquiry
  • Enquiries by source

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full demand and lead generation page

What to capture or send

What to record when someone asks about a broken phone or laptop.

Device make and model
Ask at the first message. The model decides which part you must hold, so it lets you answer with a real quote instead of a visit invitation.
The fault in the customer's words
Record what they say, such as no charging, a cracked screen or a slow start. Their words show which page or advertisement brought them.
Photo of the damage
Ask for one picture on WhatsApp. It lets the technician say whether the repair is simple, and it filters out calls that need a different shop.
Home, office or walk-in
Note whether the customer will come or needs a visit. Office enquiries for several machines are a separate job from one phone.
How they found the shop
Ask in a friendly way, and mark map, search, a friend or a shop sign. The job card should carry it through to the repair.
Consent to message later
Ask once whether you may send a ready message and a service reminder. Without it, later messages go to people who never agreed.

Who it is for

This is written for these computer and mobile repair shops.

  • Mobile phone repair shops
  • Laptop and desktop repair shops
  • Chip-level and motherboard specialists
  • Data recovery services
  • Computer AMC providers for offices
  • Mobile accessory and repair shops
  • Apple and premium device repairers
  • Repair kiosks in malls and markets

Not for

It is not the right fit if.

  • Your counter takes calls but no one records them, so more enquiries would add to a lost pile.
  • You do not stock common parts, and each lead would wait on an order the customer will not wait for.

How it works

How the lead generation work runs

The work itself, in order. How an engagement starts, from your brief to a written scope, is set out on our method page.

  1. 1

    Understand your capacity

    We ask how many enquiries your team can answer well, who answers after hours, and what a good enquiry looks like. Without this, the system fills a funnel nobody is watching.

  2. 2

    Audit current sources

    We read your call log, WhatsApp chats, enquiry sheet and platform dashboards. The baseline is recorded: enquiries by source, reply time, conversion and cost per order.

  3. 3

    Strategise the channel mix

    Search and maps are chosen for people ready to buy, ads for people who are not yet looking, and content and referrals for trust.

  4. 4

    Implement capture and follow-up

    Pages, forms, tags, the lead record and the first-reply message are built and tested end to end. We submit test enquiries ourselves before any media money is spent.

  5. 5

    Measure and optimise

    Enquiries are traced to source and judged by what became orders, not by volume alone. Channels that fill the sheet with poor enquiries are cut back. How often you are reported to is agreed in writing.

Where this fits

Three pieces of sales work, in this order.

This work sits inside sales process design, at stage 1, prospecting and lead generation. The audit comes before it, and sales management keeps it running.

  1. Step 1

    Sales audit

    Find where deals are being lost and what to fix first.

    Start here if you cannot say where orders are lost.

  2. Step 2 · you are here

    Sales process design

    One written way to sell, from first enquiry to repeat order.

    Start here if every salesperson sells differently.

  3. Step 3

    Sales management

    A target, a review routine and someone who owns the number.

    Start here if the team has targets and no routine.

Tell us what you need Your brief is read before we call. Scope, fee and term in writing.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Do we need ads to get leads, or is the map enough?
Start with the profile, the repair pages and reviews. Ads add enquiries once the phone is answered and the shop is open for the hours you pay for. A lane with steady footfall may not need them at all.
Which source brings the best leads for a repair shop?
It depends on the shop and the lane, which is why the source is recorded on each job card. Read the cards and compare repairs completed, not only calls received.
Should we collect phone numbers for later offers?
Yes, with consent, and for a clear purpose such as a ready device or a reminder. Keep the list private and honour a request to stop messages. Check the platform's current rules before sending bulk messages.
What do we do with an enquiry for a model we do not repair?
Say so plainly and, if you can, name a shop that does. A customer who is sent on kindly remembers the shop and may return with a model you do repair. Record the model, so you can see which parts demand you are missing.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for computer and mobile repair shops

Everything else we would do for you.

Closest to this: leads and follow-up

Also for computer and mobile repair shops

Or start from the overview: sales and marketing for computer and mobile repair shops.

Your next practical step

Tell us what you are trying to grow, and we will read it before we call.

Eight short steps, mostly taps. Skip anything you would rather answer on the call.

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