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Computer and mobile repair shops · WhatsApp marketing

Use the channel your customers already use to say the phone is ready.

WhatsApp marketing for a computer or mobile repair shop is the use of WhatsApp Business to take enquiries, send job updates and invite past customers back. Most customers already message the shop on WhatsApp. GullySales sets up the profile, the quick replies and the consent record, and keeps the shop's own phone out of it.

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Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

A repair technician examines a customer's laptop

What WhatsApp marketing means

WhatsApp marketing is sending updates, offers and reminders to customers on the app most Indian buyers already check daily. GullySales sets up business WhatsApp, writes the message templates and keeps the list consented and current.

Also for computer and mobile repair shops

Sales and marketing for computer and mobile repair shops, the overview.

Last updated 11 Oct 2026.

For computer and mobile repair shops

Where it usually goes wrong, and what we would do.

  • “Customers message a technician's personal number”

    Enquiries go to a phone that is switched off at night or taken home. When the owner of that phone leaves, the history leaves too.

  • “Updates are sent only when someone remembers”

    A customer waits for a call about a laptop and rings the shop twice. A routine message when the part arrives would have saved both.

  • “Everyone is added to broadcast lists”

    Past customers are added without asking. Some mute the shop, and a few report it, which harms the number.

What we do

What we deliver for computer and mobile repair shops.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. WhatsApp Business profile and catalogue

    A business number with the shop's address, timings and a list of repairs.

    Result: A customer sees the shop is real.

  2. Quick replies for common questions

    Ready answers for price enquiry, timings, address and the way to book a pickup.

    Result: Staff reply the same way every time.

  3. Job status messages

    Short messages when a device is received, when it is ready and when a part is delayed.

    Result: A customer does not need to call to ask.

  4. Opt-in and opt-out record

    A note of who agreed to receive messages and when, and a way to leave.

    Result: The shop writes only to people who agreed.

  5. A shared number for the shop

    A setup where two or more staff can answer from one business number.

    Result: An enquiry is not lost when one person is away.

How the result is measured

  • Messages delivered
  • Reply rate
  • Enquiries from WhatsApp

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full WhatsApp marketing and automation page

What must be in place first

What a repair shop needs before it sends a single WhatsApp message to a customer.

An opt-in record
Note who agreed to hear from the shop, the date and how. Add a line to the job card, such as I agree to receive updates on WhatsApp. Messages to others are asking for trouble.
A business profile and a shop number
Use WhatsApp Business with the shop's name, address and hours. Keep staff personal numbers out of it. A shop number outlasts any one employee.
Message templates for updates and offers
Plan the plain messages: received, ready, part delayed, a polite reminder. Business-initiated messages on the API need approved templates. Check WhatsApp's current business policy and pricing.
Who pays and what it costs
The ordinary Business app is free to use, and the API has charges set by WhatsApp that change. Check WhatsApp's current business policy and pricing before you plan volumes.
Opt-out and a human reply path
Tell people how to stop messages and honour it. Make sure a real person answers replies during opening hours.

Who it is for

This is written for these computer and mobile repair shops.

  • Mobile phone repair shops
  • Laptop and desktop repair shops
  • Chip-level and motherboard specialists
  • Data recovery services
  • Computer AMC providers for offices
  • Mobile accessory and repair shops
  • Apple and premium device repairers
  • Repair kiosks in malls and markets

Not for

It is not the right fit if.

  • Customers still message a technician's personal number, and moving them to a shop number has not been agreed with staff.
  • You have no record of who agreed to receive messages, so a broadcast would go to people who never asked.

How it works

How the whatsapp marketing work runs

The work itself, in order. How an engagement starts, from your brief to a written scope, is set out on our method page.

  1. 1

    Read the chats you already have

    We read how customers write to you, which questions repeat and where a chat goes quiet. The repeated questions decide what gets automated first.

  2. 2

    Sort the list and the permission

    Contacts who asked to hear from you are separated from numbers that only sit in a phone book. We agree the wording new contacts will see before they say yes.

  3. 3

    Choose the app or the API

    One phone and a small team can stay on the ordinary app. Several people on one number, templates or a CRM link need the API through a provider, which is its own piece of setup work.

  4. 4

    Write the replies and the plan

    The greeting, away message, saved replies and handover rule are written in your words and approved by you. The message plan and its templates follow.

  5. 5

    Connect the record and test

    Each link carries its source line and each chat lands in the CRM. We test on real phones, including a customer who asks for a person.

  6. 6

    Read the unanswered questions

    A question the first reply could not answer becomes a new saved reply or a fixed handover. Stop requests are watched too, with the number's quality rating where the API is used, since both show a message plan that has gone too far.

Where this fits

Three pieces of sales work, in this order.

This work sits inside sales process design, at stage 0, foundation. The audit comes before it, and sales management keeps it running.

  1. Step 1

    Sales audit

    Find where deals are being lost and what to fix first.

    Start here if you cannot say where orders are lost.

  2. Step 2 · you are here

    Sales process design

    One written way to sell, from first enquiry to repeat order.

    Start here if every salesperson sells differently.

  3. Step 3

    Sales management

    A target, a review routine and someone who owns the number.

    Start here if the team has targets and no routine.

Tell us what you need Your brief is read before we call. Scope, fee and term in writing.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Should we use a broadcast list or the API?
A broadcast list is enough for a small shop with a short list of customers who saved your number. The API suits a shop with several staff and many messages, and it has rules and charges. Check WhatsApp's current terms.
Can we make a WhatsApp group of our customers?
We advise against it. A group exposes every member's number to the others, and some customers will leave in annoyance. Use one-to-one messages or a broadcast list to people who agreed.
Is it fine to use a staff member's personal number?
No. When a person leaves, the customers and the history go with them. Use a business number owned by the shop, and let more than one person reply from it.
Should we put our repairs in a catalogue?
Yes, a short one for the repairs you do often, with a general note instead of fixed prices. Prices depend on the model and the part, so ask the customer to send the model first.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for computer and mobile repair shops

Everything else we would do for you.

Or start from the overview: sales and marketing for computer and mobile repair shops.

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