WhatsApp catalogue, order updates and notifications · Marketing
Show your range on WhatsApp and tell the buyer where the order stands, without anyone typing it out each time.
For a dealer or a small retailer, WhatsApp is the shop counter. Buyers ask to see the range, send a photo of what they want, and later ask whether the order has been dispatched. Each of those messages is answered by hand, from whichever phone is nearest, in whatever words the person has time for.
Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.
In one paragraph
Dealers and small retailers already answer the same questions on WhatsApp every day: what do you have, what does it cost, has it shipped. GullySales plans the catalogue, the order and utility messages and the consent behind them. Scope and fee are agreed in writing after the requirements brief.
A WhatsApp catalogue puts the range in one place the buyer can browse inside the chat. Order updates and utility notifications tell the buyer about a confirmed order, a payment received or a delivery on its way, so the questions are answered before they are asked.
This page covers the catalogue, the order and utility messages and the consent and message-template rules behind them. WhatsApp marketing and automation covers promotional campaigns, and WhatsApp Business API setup covers the technical connection. We link the three so nothing falls between them.
The problem
Does this sound like your business?
What owners tell us on the first call, in their words.
“The range lives in photos on one person's phone”
Product photos, prices and availability are forwarded one by one, and each buyer sees whatever the sender remembered to send. When the person is away, the range is away with them.
“Buyers keep asking where the order is”
Every status question is a message someone has to stop and answer. The buyer waits, the team is interrupted, and the answer depends on who picks up the phone.
“Order messages and promotions get mixed together”
A message that confirms an order and a message that pushes an offer are different things under the platform's rules. Treating them as one invites trouble with consent and with message approval.
“Nobody has recorded who agreed to be messaged”
Numbers sit in phones and spreadsheets with no note of when or how the buyer agreed. Without that record, a message to a buyer is a risk you cannot defend.
What we do
Everything that is included.
Each deliverable, and what it gets you. Nothing here is an extra.
Catalogue planning
Which products go in, how they are grouped, how each is named and priced, and who keeps it current, written down before anything is uploaded.
Catalogue setup
The catalogue prepared for your WhatsApp Business account, with product names, descriptions, photos and prices in the form your buyers read. Check the platform's current rules for what a catalogue may hold.
Order and utility message design
The wording of order confirmation, payment received, dispatch and delivery messages, kept short and factual, with the details your buyer needs and nothing promotional.
Message template preparation
Each message written as a template ready for approval, with its variables marked. Approval is decided by the platform, so we check the platform's current rules when we write them.
Consent capture and record
How a buyer agrees to be messaged, where that agreement is written down and how a buyer withdraws it, set up so your team can read the record without us.
Handover to a person
A clear rule for which questions the messages answer and which go to a person, so a buyer with a real problem is not left talking to a template.
How the result is measured
- Products in the catalogue that carry a current price and photo
- Catalogue views and product enquiries started from the catalogue
- Order and utility messages sent, and the count delivered
- Status questions that still reach a person after an update was sent
- Buyers with a recorded consent and buyers who withdrew it
Recorded as a baseline before work starts, so every later report has an honest comparison.
Who it is for
This is written for you if these sound familiar.
- Dealers and distributors whose buyers ask for the range, the price and the stock on WhatsApp
- Small retailers and showrooms who send the same product photos and price lists to buyer after buyer
- Online and offline sellers who answer where is my order messages every day
- Owners whose staff reply from personal phones, so the catalogue and the order history leave when the person does
- Businesses that need order, payment and delivery messages to follow the platform's rules on consent and templates
Not for
It is not the right fit if.
- You want to send promotions to people who never asked to hear from you; consent comes first, and promotional campaigns are covered by WhatsApp marketing and automation
- You have no product list, price list or order record that anyone keeps up to date
- You need a particular WhatsApp Business API provider chosen before the brief; that choice is agreed in writing after the brief and is covered by WhatsApp Business API setup
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
First
Your brief
You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.
After the brief
A conversation and a written scope
We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.
Before work starts
Baseline recorded
The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.
After the baseline
The first fix goes live
The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.
As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the work runs
- 1
Requirements brief
We start with a brief: what you sell, how enquiries and orders reach you today, where your product list lives and who answers the messages. Scope and fee are agreed in writing after it.
- 2
Map the buyer's questions
We list what buyers ask before and after an order, and decide which are answered by the catalogue, which by an order or utility message and which by a person.
- 3
Build the catalogue and the templates
The catalogue and the order messages are prepared together so a buyer who browses, orders and waits reads one consistent voice.
- 4
Set up consent and the record
We agree how consent is captured and logged, and where the record lives, before any message is sent to a buyer.
- 5
Go live and read the conversations
We read the real chats with you, correct product details and message wording where buyers are still asking, and agree what to change next.
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Engagement options
Ways to work with us.
Pick the size of commitment that fits. Every option starts with your brief and a conversation.
Option 1
The conversation on its own
A call after you send your brief. It says honestly whether you need outside help, and many fixes are ones your own team can make.
Option 2
One fix, scoped
Start with the fix that matters most, such as reply time or follow-up. The fee is in writing before anything starts.
Option 3
An ongoing programme
We run the work, report against the baseline, and you renew on the numbers. The term and the reporting are agreed in writing first.
Option 4
Guidance for your own team or agency
We plan, brief and check the work of your in-house team or current agency, instead of replacing them.
Your brief
Tell us what you need, and we will read it before we call.
Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Do I need the WhatsApp Business API for a catalogue?
Can I send promotions in the same message as an order update?
Do buyers have to agree before I message them?
Will this produce more orders?
How is this priced?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
By industry
WhatsApp catalogue, order updates and notifications, written for your industry.
Related services
Often bought with this, or instead of it.
Your next practical step
Tell us what you are trying to grow, and we will read it before we call.
Eight short steps, mostly taps. Skip anything you would rather answer on the call.