Under a national brand, your counter is the only part that is yours.

1. What belongs to your counter, written down

   The counter name, the number, the staff introduction and the receipt wording, settled within what the franchise agreement allows.

   Result: Everyone knows what is yours to build on.

2. A packing standard for every kind of parcel

   How food, documents, glass, medicines and gift boxes are packed and labelled, with the materials kept stocked for each.

   Result: Parcels arrive intact and senders come back.

3. Your number on every receipt and box

   A sticker or stamp with the counter's number, hours and WhatsApp on the receipt and on the outside of the parcel.

   Result: The next booking comes to you rather than to a search.

4. Counter presentation and staff introduction settled

   How the counter looks, what staff wear, and the two lines said to a first-time sender, written down and used by everyone.

   Result: A new customer meets a business, not a queue.

5. One WhatsApp identity for the counter

   A single business number with the counter's name, hours and location, replacing messages sent from staff members' personal phones.

   Result: The relationship stays with the counter.

6. The customer list kept as your own record

   Senders, destinations and account contacts held in your own register with consent, separate from anything in the brand's system.

   Result: The list is still yours whatever happens to the agreement.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.