One written answer on what can go abroad, used by every staff member.

1. A destination guide for the countries you send to most

   What goes, what does not, how it must be packed and labelled, and what the sender should expect at the other end, written per country.

   Result: Every staff member gives the same answer.

2. A packing guide by item type

   Food, sweets, glass, medicines, documents and clothes, with the packing each needs and what a customer should bring to the counter.

   Result: Fewer parcels are repacked or refused at handover.

3. A customs and duty explainer in general terms

   How duty at the destination generally works and who pays it, with the sender told plainly to confirm the current position for their country.

   Result: Nobody is surprised by a bill at the other end.

4. A weight and slab explainer

   How weight slabs work, how a light bulky box is charged, and what packing adds, written for a customer comparing two counters.

   Result: The rate conversation stops being an argument.

5. The guide turned into replies and a counter sheet

   The same content prepared as WhatsApp quick replies and a laminated sheet at the desk, so it is used rather than filed.

   Result: The answer is at hand when the queue is long.

6. A document courier page for passports and applications

   Transit times, proof of delivery, what to do about a deadline and how the tracking works, for senders with a date they cannot miss.

   Result: The anxious sender chooses the counter that explained it.

7. A review date against carrier rules

   A scheduled check of the guide against the carrier's current instructions before each festival season, with changes carried into all three formats.

   Result: Your staff are never quoting last year's rules.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.