You get one star for a delay caused two states away.

1. Monitoring on your counter's listing and local groups

   Reviews, directory entries and area groups checked on a routine, with anything new taken to whoever can chase the shipment.

   Result: A complaint is caught while the parcel can still be found.

2. A reply routine that gives a next step

   Replies that state where the shipment is, what has been escalated and which person at your counter is handling it.

   Result: The next reader sees a counter that takes charge.

3. An escalation route into the network, written down

   Who to contact at the hub, in what order and with what reference, so a stuck shipment gets chased the same way every time.

   Result: Your staff stop telling a customer to wait and see.

4. Expectations set at the booking counter

   Transit times, what customs at the other end may do, and what is not promised, said aloud and printed on the counter sheet.

   Result: The complaint is prevented while the parcel is being packed.

5. Review requests sent on delivery confirmation

   The request going out with the delivery confirmation on WhatsApp, rather than when the parcel is booked.

   Result: You ask at the only moment the customer is thinking about you.

6. A complaint log with what was actually done

   Every complaint recorded with the shipment number, the cause and the outcome, reviewed each month for what keeps recurring.

   Result: The same problem stops arriving every festival.

7. Reviews summarised each month by cause

   New reviews, the rating, the reply rate and whether the cause was transit, customs or the counter, against the starting position.

   Result: You can separate your problems from the network's.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.