The mother who rang twice at six and gave up was your enquiry.

1. A missed-call callback rule with a name on it

   One person responsible for calling back every missed number within an agreed time, with the busy OPD hours planned for rather than hoped through.

   Result: Fewer families give up after two rings.

2. A WhatsApp number with the first reply already written

   A business number for the clinic and saved replies covering timings, which doctor sits when, home visit charges and how to book.

   Result: A question at nine at night gets an answer.

3. A charges sheet the front desk can read out

   Consultation, home visit, nursing per shift, sample collection and health check rates on one sheet at the desk, kept current.

   Result: Nobody is told that somebody will call back about price.

4. An enquiry register with the source on every line

   Every call, message and walk-in recorded with where the family heard of you and whether they came, in one book rather than four places.

   Result: You learn which pharmacy and which building send patients.

5. An appointment book showing each doctor's sitting times

   A shared book of who sits when, so a caller asking for the lady doctor on Thursday evening is answered without a call back.

   Result: The desk stops guessing at the schedule.

6. Monthly report on calls answered and appointments kept

   Calls received against calls answered, appointments booked and visits kept, read against the baseline recorded before the work started.

   Result: You see whether the front desk is losing patients.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.