Replying to a review can confirm that the person was your patient.

1. Reply wording that never touches a medical detail

   Short answers that thank, apologise for the experience and move it to a phone number, approved by the doctor once and reused after that.

   Result: A reply goes up without a fresh decision each time.

2. The review ask handed over at billing

   A card or a message given after the visit is finished and paid for, to patients who were unhurried, rather than chased by SMS to everybody.

   Result: Reviews come from the visits that went well.

3. Waiting time treated as the real complaint

   The appointment book, the token system and the flow of the OPD looked at alongside the reviews, since that is what most of them describe.

   Result: The complaint stops being generated.

4. Monitoring across Google, Practo and JustDial

   Alerts on the clinic name, each doctor's name and the common misspellings, so a review is seen within days rather than months.

   Result: Nothing sits unanswered for a season.

5. A no-testimonial rule written down

   A clear line on what may appear on your own pages and what may not, agreed with the doctor and kept where staff and any agency can read it.

   Result: Nobody posts a patient's praise on your website.

6. Reviews and their causes in the monthly report

   New reviews, the rating, which session they came from and what each complaint was actually about, read against the baseline.

   Result: A pattern in the OPD reaches the doctor.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.