The review is about the delivery van, not the television you sold.

1. The review asked for at the end of installation

   The fitter or the delivery team asks while the machine is running, with a short link on the installation slip rather than a message sent a week later.

   Result: Reviews come from the moment the customer is pleased.

2. A reply written for the service complaint

   A standard reply giving the complaint number raised with the brand, the person following it and the date you will check again, without publishing the customer's details.

   Result: The next reader sees a dealer who chased it.

3. The warranty position stated before delivery

   One page and one message covering what the brand covers, what it does not, who to call and how long a claim takes, given while the sale is being made.

   Result: The argument happens before the money changes hands.

4. A weekly look at wherever the store is named

   Alerts covering the store name, the way people misspell it, and the model complaints that turn up in apartment groups, read every Monday.

   Result: Nothing sits unanswered for a month.

5. The delivery promise reviewed before the festival

   What the delivery and fitting team can honestly commit to in the festival fortnight, agreed before any offer is advertised.

   Result: The season stops producing complaints you cannot answer.

6. A monthly read of what reviews say

   A short note each month on whether the complaints are about delay, damage, staff or the brand, taken to the delivery team instead of filed.

   Result: The cause gets fixed rather than answered.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.