Day-care hospitals · WhatsApp marketing
Use WhatsApp to answer the family quickly and to prepare the patient for the day.
WhatsApp marketing for a day-care hospital is the use of a business number to answer procedure and insurance questions, share instructions and confirm dates. GullySales sets up the business profile, the saved replies and the consent routine, with wording your nurses and billing team approve.
Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.
What WhatsApp marketing means
WhatsApp marketing is sending updates, offers and reminders to customers on the app most Indian buyers already check daily. GullySales sets up business WhatsApp, writes the message templates and keeps the list consented and current.
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For day-care hospitals
Where it usually goes wrong, and what we would do.
“The family already messages the surgeon's clinic”
Families in India ask on WhatsApp before they ring. A hospital that answers on the same app, with a document list and an insurance reply ready, meets them where the question is asked.
“A personal phone is a weak point”
When the coordinator uses a personal number, the chat leaves with them. A business number, with a shared inbox, keeps the thread and the history with the hospital.
“Documents travel on chat”
Insurance cards, doctor's notes and scan reports arrive as photographs. The desk needs a rule for where they go, who sees them and when they are deleted, because they hold personal and health data.
“Broadcast is not a notice board”
Sending a promotion to every contact turns a helpful channel into noise, and platforms limit unwanted messages. Messages to people who agreed, about their own booking, keep the channel useful.
What we do
What we deliver for day-care hospitals.
Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.
WhatsApp Business profile setup
Name, address, hours, catalogue of procedures and a greeting that states the day-care service.
Result: A profile that a family can read before sending a message.
Saved replies for the common questions
Approved answers on insurers, documents, fasting and directions, ready for the desk to send.
Result: A reply library the desk uses every day.
Consent capture
A way to record that a patient agreed to receive messages, on the form and at the desk.
Result: A consent field in the record for each patient.
Reminder and instruction messages
Messages for the day before and the morning of the procedure, written with your nurses.
Result: A message set for each procedure, approved by nursing.
Handling documents shared on chat
A rule for saving a document into the record and clearing it from the personal phone.
Result: A written rule the desk follows.
How the result is measured
- Messages delivered
- Reply rate
- Enquiries from WhatsApp
Recorded as a baseline before work starts, so every later report has an honest comparison.
Who it is for
This is written for these day-care hospitals.
- Standalone day surgery centres for general and laparoscopic surgery
- Day-care hospitals for eye surgery and cataract
- Dialysis and renal day-care units
- Oncology day-care units for chemotherapy infusion
- Endoscopy and gastroenterology day-care centres
- Orthopaedic and arthroscopy day-care centres
- ENT and urology day-care hospitals
- Day-care wings inside larger hospitals
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
First
Your brief
You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.
After the brief
A conversation and a written scope
We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.
Before work starts
Baseline recorded
The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.
After the baseline
The first fix goes live
The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.
As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the whatsapp marketing work runs
- 1
Understand current WhatsApp use
We review how customers currently message you and how consistently, if at all, it is answered.
- 2
Audit common questions
We identify the questions that come up repeatedly, which decide what should be automated first.
- 3
Set up automation and templates
An automated first response and quick reply templates are built for the most common needs.
- 4
Connect to the CRM
Conversations are linked to customer records so context carries over between team members.
- 5
Measure and optimise
We track response time and conversion, refining automated responses based on what customers actually ask.
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Your brief
Tell us what you need, and we will read it before we call.
Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Do we need the WhatsApp Business API?
Can we send offers on WhatsApp?
How do we protect patient information?
How much does it cost?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
More for day-care hospitals
Everything else we would do for you.
Or start from the overview: sales and marketing for day-care hospitals.
Your next practical step
Tell us what you are trying to grow, and we will read it before we call.
Eight short steps, mostly taps. Skip anything you would rather answer on the call.