Your reviews are about the service department, not the machine you sold.

1. Monitoring across the places buyers and technicians look

   Google, the marketplaces, Facebook and the hiring sites checked on a routine, with anything new brought to the person who can answer it.

   Result: Nothing sits unanswered for a fortnight.

2. A downtime communication routine

   A standing rule on telling a customer the day a part goes on back order, what the expected date is, and when it changes.

   Result: A long repair stops turning into a public complaint.

3. A reply standard written for the service manager

   Three-sentence replies that name what happened, what was done and who to call, prepared so a busy manager can send one without drafting it.

   Result: Every review gets an answer from someone who knows the job.

4. Review requests at the closed work order

   A request sent when the invoice is settled and at machine delivery, instead of a mass mailing to an old customer list.

   Result: Reviews come from people whose job just went well.

5. Condition recorded with photographs on every used unit

   Hour meter, undercarriage, tyres, leaks and known faults photographed and written down before the unit is listed.

   Result: A dispute about what was said is settled by the file.

6. A monthly summary against the baseline

   New reviews by store and by department, the rating, the reply rate and what the complaints were actually about, reported each month.

   Result: You can see whether the shop or the sales floor is the problem.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• Hours that fit your day, agreed up front

  Which hours we overlap with yours is settled before any work starts, so you know when a reply is coming and when it is not.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.