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Home and office automation · Review generation

Ask at the handover walk-through, while the client is still pressing the scenes.

Review generation for an automation integrator is getting a written account of a finished project from the client who lives in it. The window is narrow and it closes when the snag list opens. GullySales sets the ask into the handover and shapes what a useful review actually says.

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Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

Realistic editorial illustration of home and office automation at work in India

What review generation means

Review generation is the routine of asking satisfied customers to leave a Google or platform review at the moment they are happiest, rather than hoping they remember later. GullySales builds the request into your existing follow-up steps and tracks how many turn into a review.

Also for home and office automation

Sales and marketing for home and office automation, the overview.

Last updated 5 Oct 2026.

For home and office automation

Where it usually goes wrong, and what we would do.

  • “The handover walk-through is the only moment they will feel this”

    A client presses the good night scene, the whole house responds and the lights fade in the right order. That is the feeling worth capturing. A fortnight later the snag list has started and the goodwill has gone into a curtain track that sticks.

  • “A review that names the locality and the scope is the one that earns you work”

    Lighting, curtains and a video door phone for a four-bedroom house in Sarjapur is close to what the next homeowner types. Good service, five stars, does nothing for you at all.

  • “Your bad reviews will come from year two”

    Nobody writes an angry review about a well-run installation. They write it when a keypad died, they rang three times and nobody came. Fixing the service line lifts your rating more than asking harder ever will.

What we do

What we deliver for home and office automation.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. The ask written into the handover checklist

    A line on the same sheet as the scene demonstration and the app handover, so the request happens while the client is still delighted with the house.

    Result: You stop asking a month late, when the mood has changed.

  2. A prompt that gets the scope into the words

    Two questions given to the client, about what was installed and what changed in how the house is used, instead of an open invitation to write something.

    Result: The review mentions the work a future buyer is searching for.

  3. A private handover feedback form before the public ask

    A short internal form that catches snags first, so an unhappy client raises it with your engineer rather than with the internet.

    Result: Problems reach you before they reach the profile.

  4. Reviews requested per completed project, tracked

    A tally of handovers against reviews asked for and received, so a site team that has stopped asking is visible.

    Result: The habit does not quietly die after the first month.

  5. Service response tied to the rating

    Complaint reviews traced back to the service calls behind them, and the delay that caused each one named.

    Result: You fix the reason rather than replying to the symptom.

How the result is measured

  • Reviews received
  • Average rating
  • Response rate to requests

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full online review generation and management page

Asking for reviews the right way

Ask at the handover demonstration, when the lights, curtains and scenes all work on a single tap.

A scene run by the client's own finger
Ask after the client has run a scene themselves, such as movie mode or the good-night switch. Delight peaks when it works under their finger, not yours.
Snag list closed, app on the phone
Hold the ask until the snag list is cleared and the control app is on the client's phone. A pending fault makes the review about the fault.
Scope named, address left out
Suggest the client list the scope, such as lighting, curtains, video door phone and AV room, and the type of home, without a street or flat number.
System named
Let reviewers mention the system, such as KNX, Lutron or a Zigbee-based set-up. Buyers search for the system name, and the integrator is judged on it.
A closed service call before a link
After a repair visit, send a short message asking whether the fault is fixed. Only a customer who says yes should get a link, and never one with a fault still open.
Boardrooms and office floors
For a boardroom or office floor, ask the admin or IT head, and ask whether the company allows its name on public pages. Many will prefer a signed letter.

Who it is for

This is written for these home and office automation.

  • Residential smart-home integrators
  • Office and boardroom automation specialists
  • Villa and apartment builder tie-up specialists
  • Security and CCTV integration specialists
  • Home theatre and AV specialists
  • Motorised curtain and gate automation specialists

Not for

It is not the right fit if.

  • The client is still waiting for a fix to the app or a keypad, and a request now would invite a complaint.
  • Your clients are private people and would not agree to a review that names their home.
  • You have no handover walk-through, so there is no moment at which to ask.

How it works

How the review generation work runs

The work itself, in order. How an engagement starts, from your brief to a written scope, is set out on our method page.

  1. 1

    Find the moment to ask

    We walk through one customer's visit with you and pick the point where the job is done and the customer is still in front of you or holding the phone.

  2. 2

    Read your current reviews

    We read every review you have, count how many were answered, and note what customers praise in their own words. We also check that your name, address and phone on Google match your signboard.

  3. 3

    Set up the ask

    Link, QR code, message wording and a short briefing for the team. We write down what staff must never do: offer a discount, choose who to ask, or post a review themselves.

  4. 4

    Answer every review

    Each incoming review is answered by the routine set down in writing. A complaint is answered by the person who can fix it, with your approval where you want it.

  5. 5

    Count and adjust

    We count how many customers were asked and how many reviewed. If few reply, we move the moment or the person asking before touching the wording.

Where this fits

Three pieces of sales work, in this order.

This work sits inside sales process design, at stage 7, after the sale. The audit comes before it, and sales management keeps it running.

  1. Step 1

    Sales audit

    Find where deals are being lost and what to fix first.

    Start here if you cannot say where orders are lost.

  2. Step 2 · you are here

    Sales process design

    One written way to sell, from first enquiry to repeat order.

    Start here if every salesperson sells differently.

  3. Step 3

    Sales management

    A target, a review routine and someone who owns the number.

    Start here if the team has targets and no routine.

Tell us what you need Your brief is read before we call. Scope, fee and term in writing.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Our clients are private people and will not have their homes named online.
They do not need to be. A review can name the locality, the rooms and the scope without an address, a photograph or a full name. Say that when you ask, because most clients refuse on the assumption that the alternative is a photo shoot of their living room.
Should we ask the architect who referred us for a review?
No. Ask the designer for an introduction to the next client instead, which is worth considerably more. A designer's public review of a contractor also reads oddly to the designer's own clients, who would rather believe the designer is impartial about who gets specified.
Should we ask on Google or on Houzz and similar sites?
Ask for Google first, since a homeowner searching for an integrator sees it before anything else. Mention Houzz or a similar directory only to clients who already use it, and check the platform's current rules. One public review per client is enough.
The client said they were too busy at handover. When do we follow up?
Send a thank-you message with the link after the client has lived with the system for a while, and ask once. Choose a moment when they have just used a scene or called about something small. After one reminder, leave it.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

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