Hold the firm's name when a client blames you for a penalty you warned about.

1. Alerts on the firm name and each partner's name

   Notifications set for the firm, the partners and the common misspellings, so a review or a forum post is seen within days rather than at the next audit.

   Result: You find out before a prospect does.

2. A drafted reply for the complaint you can see coming

   Wording prepared in advance for a review about a missed deadline, a penalty or a fee dispute, written to stay inside client confidentiality and to invite a call instead.

   Result: The reply goes up the same week, not after a fortnight of arguing.

3. A decision on reviews, taken with your partners

   Whether and how clients are asked, checked against the current ICAI position on testimonials, and if the answer is no, the reply routine that covers the reviews arriving anyway.

   Result: You know where the firm stands before the page fills itself.

4. Partner profiles that agree with each other

   LinkedIn, the website, the institute directory and the Business Profile checked so the qualification, membership number, areas of work and firm name match everywhere.

   Result: A prospect's two-minute check finds one consistent story.

5. The mix-up with the similarly named firm sorted out

   Listings, the map pin and the search results checked for other practices sharing your name, and the difference made plain on your own pages.

   Result: Somebody else's complaint stops being read as yours.

6. A record of what was said and what changed

   Every public complaint logged with the reply and the change made inside the firm, reported monthly alongside everything else.

   Result: A pattern in the complaints shows up while it is still fixable.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.