The photograph of a burnt motor nameplate is the enquiry.

1. One log for counter, phone, email and web RFQs

   Every request in a single list with an owner, what was quoted and when, including the ones arriving as a photograph on a rep's phone.

   Result: An enquiry stops depending on who happened to answer.

2. Qualifying questions written for each kind of request

   Nameplate data for a rebuild, need-by date and quantity for a stocked item, drawing and pressure rating for an assembly, asked on the first reply.

   Result: Quotes go out right the first time.

3. Same-day acknowledgement carrying a lead time

   A short reply inside working hours giving availability or an honest date, sent before the full quotation has been priced.

   Result: The buyer stops ringing the next distributor.

4. Follow-up dates on everything fabricated or engineered

   A date in the calendar for every assembly, repair and engineered quote, with a call rather than an email and a note of what was said.

   Result: Quotes stop dying three days after they are sent.

5. Win and loss reasons recorded by category

   A one-line reason on every closed quotation, price, lead time, brand or no reply, collected by product line.

   Result: You learn which lines you lose on price and which on stock.

6. New account enquiries routed to the right desk

   A rule for which enquiries go to outside sales, which stay inside, and what happens when both are on the road.

   Result: A new plant does not wait two days for a call back.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• Hours that fit your day, agreed up front

  Which hours we overlap with yours is settled before any work starts, so you know when a reply is coming and when it is not.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.