Your real review is the supplier scorecard, not the star rating.

1. A service record prepared before the annual review

   Fill rate, on-time delivery, returns and credits pulled together for each major account, with your own explanation attached, ahead of the meeting.

   Result: You walk in with the numbers instead of hearing them.

2. A review ask at the counter and on delivery

   A short, specific request made by the person handing over the parts, rather than a mass email nobody inside a plant is allowed to answer.

   Result: Reviews start coming from people who were actually served.

3. Replies written for backorder and wait complaints

   Short responses ready for the two complaints every distributor collects, saying what happened and what the caller should do next time.

   Result: Nobody is drafting an answer at ten at night.

4. Locator, directory and buying group entries checked

   Every authorised distributor listing, association directory and group page checked for the right branch, phone number and lines carried.

   Result: A buyer verifying you finds one consistent company.

5. Alerts on the company and the branch names

   Watches on your name, each branch and the brands you are authorised for, so a public complaint reaches you before it reaches a customer.

   Result: You hear about it first.

6. Reviews and service figures reported together

   New reviews and ratings by branch set beside the fill rate and delivery numbers behind them, against where each account stood when work began.

   Result: You can see whether the service talk matches the service.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• Hours that fit your day, agreed up front

  Which hours we overlap with yours is settled before any work starts, so you know when a reply is coming and when it is not.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.