One rejected batch is remembered longer than two hundred good ones.

1. Monitoring across Google, marketplaces and trade groups

   Regular checks of reviews, marketplace ratings and the packaging and printing groups where buyers ask about suppliers.

   Result: A complaint is seen before a dozen buyers have read it.

2. Reply wording for shade, damage and delay

   Prepared, factual replies for the three complaints a converter actually gets, each stating what was checked and what was done about it.

   Result: A reader sees the matter handled rather than argued.

3. Every complaint linked to its job card

   A record tying a public complaint to the batch, the job card and the operator, so a reply can point at a real check.

   Result: Two complaints in a quarter show up as a plant problem, not bad luck.

4. Written feedback collected from running accounts

   A short note asked from buyers who have been with you for years, in a form you can attach to a vendor registration file.

   Result: Proof exists for the accounts who will never post a review.

5. Review requests aimed at the right buyers

   A routine asking small brands, bakeries and gifting firms for a Google review after a good delivery, and leaving corporate buyers alone.

   Result: The public rating is built by the buyers willing to build it.

6. A monthly note of what is still open

   New mentions, replies sent and unresolved items listed each month against the baseline set at the audit.

   Result: Nothing sits unanswered because everyone assumed someone else replied.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.