Answer the deposit review without saying a word about the tenant.

1. Review asks timed to the first statement and to renewal

   Two asks a year to owners, at the points where the work has visibly paid off, each with a link and no chasing afterwards.

   Result: Owner voices appear among the tenant complaints.

2. Reply wording that keeps a tenancy out of public view

   Templates for deposit, repair and eviction complaints that offer a name and a number and confirm nothing about who lived where.

   Result: Your managers stop replying in anger at nine at night.

3. A deposit letter written to head off the review

   The itemised statement explained in plain words with photographs attached, in a format your broker or attorney has approved.

   Result: Fewer move-outs end up on a review page.

4. Move-in and move-out photographs as a standing routine

   A fixed photograph set at both ends of every tenancy, filed against the unit, taken before any charge is worked out.

   Result: A disputed charge has a picture behind it.

5. A weekly watch on the places owners check

   Google, Yelp, the BBB profile and the local landlord groups read each week, with anything serious sent to your broker the same day.

   Result: Nothing sits unseen for a month.

6. Monthly count of reviews, ratings and reply times

   How many arrived, whether they came from owners or tenants, and how fast each was answered, against the position at the start.

   Result: You can watch the balance shift.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• Hours that fit your day, agreed up front

  Which hours we overlap with yours is settled before any work starts, so you know when a reply is coming and when it is not.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.