Answer the review about a shade that did not match the second lot.

1. A review request timed to the finished floor

   A message sent after installation rather than after billing, with the link ready and a note of which rooms were done.

   Result: Reviews describe the floor, not the invoice.

2. Replies written for the complaints this trade gets

   Wording prepared for shade variation between lots, breakage in transit, a delayed delivery and a fitting that leaked, ready to go up the same week.

   Result: The public answer is calm and in your own words.

3. Lot and shade expectations put in writing

   A line on the quotation and a note at the counter about lot numbers, natural shade variation and how much extra to take, agreed before packing.

   Result: Fewer arguments ever reach Google.

4. Alerts on the showroom name and the brands

   Notifications for Google, JustDial, IndiaMART and the common misspellings of your showroom name.

   Result: A complaint is seen while it is still worth answering.

5. A cause written against every complaint

   A short record after every complaint saying whether the cause was the lot, the lorry, the plumber or the quotation.

   Result: The delivery problem gets fixed in the godown.

6. What the ratings did this month

   New reviews, the rating, which orders produced them and what the complaints were really about, read beside the position at the start.

   Result: A pattern shows up while it is still fixable.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.