Reply to the review without confirming anyone was your patient.

1. A review ask at the visit where the pain changed

   Timed to the appointment where a patient first says they slept through the night, rather than at the front desk on day one.

   Result: Reviews describe the relief, not the parking.

2. Reply templates written to stay inside patient privacy rules

   Wording that offers a name and a telephone number and confirms nothing about a visit, a condition or a date.

   Result: Nobody writes a risky reply on a bad morning.

3. A path that takes billing complaints off the page

   A short public reply naming a person to call, with the office wording agreed in advance so nothing about an account is discussed.

   Result: The argument stops being public.

4. Healthgrades, Zocdoc and Yelp brought up to date

   Hours, insurance acceptance, photographs and doctor biographies matched across the directories patients check beside Google.

   Result: Nothing a patient finds contradicts anything else.

5. A testimonial consent form your attorney has approved

   Written permission covering how a patient's words and picture may be used, with the advertising rules on endorsements taken into account.

   Result: Testimonials can be used without a worry.

6. A monthly read on how reviews are arriving

   How many came in, the average rating, and how quickly each was answered, set against the position before work started.

   Result: You can see whether the flow is steady.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• Hours that fit your day, agreed up front

  Which hours we overlap with yours is settled before any work starts, so you know when a reply is coming and when it is not.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.