One late Diwali delivery gets repeated in every HR group in the city.

1. A reference list a buyer can actually ring

   Companies willing to speak for you, with the occasion, the quantity and the contact agreed in advance and refreshed before each season.

   Result: A procurement reference check works in your favour.

2. Reviews and written feedback asked for after delivery

   A short request to the HR contact once the gifts have reached the offices, and to retail customers after a personalised order.

   Result: There is recent proof when the next buyer looks.

3. Replies prepared for printing, delay and damage

   Wording for a branding error, a delivery that missed the date, crushed packaging and a hamper item past its date, agreed before the season starts.

   Result: A public complaint gets a calm answer the same day.

4. A quality check before dispatch

   A piece pulled from every batch, the branding held against the approved sample, and photographs kept of what left the godown.

   Result: You can show what was dispatched when a claim is made.

5. Alerts across listings and marketplaces

   Notifications for Google, IndiaMART and the common misspellings of your company name, so nothing sits unseen for a month.

   Result: You hear about it before the next buyer does.

6. Complaint causes read every month

   Reviews and written complaints with the cause named, whether printing, courier, supplier or the brief itself, set beside the audit position.

   Result: The same failure does not return next Diwali.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.