Ecommerce and D2C brands · Reputation management
What she reads before buying is a forum thread, not your testimonials.
Reputation for a D2C brand sits in three places at once: reviews on your product pages, reviews on the marketplace, and threads you did not write. GullySales times the review request to delivery, writes the replies to the complaints you actually get, and keeps the consent record straight.
What reputation management means
Reputation management is watching what is said about your business across Google, social media and review sites, and responding to it before it changes a buyer's mind. GullySales monitors mentions, drafts responses to negative reviews and flags recurring complaints back to your team.
Also for ecommerce and D2C brands
- SEO for ecommerce and D2C brands
- PPC for ecommerce and D2C brands
- Lead generation for ecommerce and D2C brands
- Digital marketing for ecommerce and D2C brands
- Local SEO for ecommerce and D2C brands
- Branding for ecommerce and D2C brands
- Social media marketing for ecommerce and D2C brands
- Content marketing for ecommerce and D2C brands
Sales and marketing for ecommerce and D2C brands, the overview.
For ecommerce and D2C brands
Where it usually goes wrong, and what we would do.
“Asking on dispatch asks on the wrong day”
A request sent when the label prints reaches someone who has not opened the box. Fired on delivery, the same email comes back with a photograph.
“The marketplace rating can sink the direct one”
A buyer puts your own five stars next to the marketplace's three point eight and believes the lower number. The two are read together.
“Most one-star reviews are really about a carrier”
The parcel sat in a depot for four days. Your reply has to say what you did, because the next reader is deciding whether to risk the same wait.
“The rules on collecting reviews have tightened”
What may be offered for a review, and what has to be disclosed, carries real penalties now. Your attorney decides that, not a marketing firm.
What we do
What we deliver for ecommerce and D2C brands.
Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.
Review requests fired on delivery
Requests triggered by the carrier's delivery event instead of dispatch, with a second ask for photographs on the products where a picture settles the doubt.
Result: More reviews arrive, and they have pictures.
A reply routine for delivery and fit complaints
Written replies for the four complaints behind most of your one stars, each saying what was done rather than apologising in general terms.
Result: The next reader sees a brand that fixes things.
Watching for the threads you did not write
Alerts on your name across forums, video comments and community posts, checked weekly so a discussion is joined while it is still live.
Result: You hear it before a customer quotes it back at you.
Reviews shown where the objection lives
Reviews pulled onto the product page beside the sizing, ingredient or durability question they answer, marked up so stars appear in search results.
Result: Proof sits where the doubt is.
A consent and disclosure record
Permission for customer photographs, the exact wording used to request reviews, and creator disclosure kept in one file your attorney can read on request.
Result: Nothing rests on remembering what was agreed.
A monthly read of what reviews complain about
Themes counted rather than skimmed, split by product and size, and taken to whoever buys the stock instead of being filed with marketing.
Result: The complaint gets fixed at source.
How the result is measured
- Average rating
- Response time to reviews
- Negative mentions resolved
Recorded as a baseline before work starts, then reported every month against it.
Who it is for
This is written for these ecommerce and D2C brands.
- Single-product and founder-led D2C brands
- Apparel, footwear and accessories brands
- Beauty, skincare and personal care brands
- Supplements, food and beverage brands
- Home goods, furniture and higher-value considered purchases
- Subscription and replenishment brands
- Brands selling on Amazon and their own Shopify store
- Wholesale-first brands building a direct channel
- Brands past their first million with no in-house marketing team
Not for
It is not the right fit if.
- You want a guaranteed Google ranking or a guaranteed number of leads. Nobody honest can promise either.
- You need enquiries by next week and have nobody to answer them.
- You want posts and reach reported, not enquiries and orders.
How it works
From your first message to the first monthly report.
No open-ended retainer. Each step has a point in time and something you receive.
01 · Day 1
Free audit call
45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.
02 · Within a few working days
Written, scored report
Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.
03 · Before work starts
Baseline recorded
Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.
04 · Month 1
The first fix goes live
Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.
05 · Every month
Report against the baseline
What moved, what did not, and what changes next, in plain words.
06 · Month 3 to 6
Renew on the numbers
The term ends and you decide whether to continue from the results. No twelve-month lock.
How the work runs for ecommerce and D2C brands
- 1
Work out the actual numbers
The free audit call goes through cost of goods, shipping, returns and ad spend against orders, and tells you what your first order is really worth.
- 2
Stop the losses first
The flows that were never built, the product page that loses the order, and the line coming back in a returns bag. None of this needs more media spend.
- 3
Feed the channels properly
A steady supply of creative, a clean product feed, and marketplace listings that match the quality of your own site.
- 4
Open the second revenue line
Wholesale, bulk and gifting enquiries answered and chased, with line sheets and terms ready instead of being written each time from scratch.
- 5
Report on contribution, not on ROAS
A monthly report on what each channel and cohort left behind after costs, set against the baseline recorded before the work began.
Proof
What happened when owners fixed this.
Real clients, the work we did, and the result as it was recorded. Where no number was recorded, none is claimed.
France Fox
- Situation
- Eco claims are common enough in menswear that buyers discount them on sight. France Fox had a real production story and nowhere to set it out, which is the wrong way round.
- What we did
- A website built for a launch
- Social designs and captions
- Print for the launch
- One tone at every touchpoint
- Result
- No numbers were recorded for this engagement. The work is described in full in the case study.
Chord Road Hospital
- Situation
- Patients who knew the hospital trusted it. Patients who searched for a department or a treatment in the area did not find it.
- What we did
- Website rebuilt around patient needs
- Search visibility
- Social media on a schedule
- Review management
- Result
- Organic traffic increased 60% within six months
- Online appointment bookings increased 40%
- Social following grew 45%, and engagement on it rose 70%
Also worked with
Curtain Label · Difesa Security Services · Felicity Inn · Hands On CSR · Implevista · Kambar Group · Kalessi · Kerur Pain Clinic · LL Trust · Lucky Deals · Natural Gases · NavaShakthi Souhardha · NewCom Logistics · Proton Technical Services · SB Engineering · Shakthi Foundation · Shakthi Group · Urbanest · Insyde Studio · Venkateshwara Laser Tech · Vivara Studios
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every monthly report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No lock-in, no guarantees we cannot keep
Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.
Hours that fit your day, agreed up front
Which hours we overlap with yours is settled before any work starts, so you know when a reply is coming and when it is not.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
The offer
Start with a free audit of how you sell.
It is useful on its own, whether or not you hire us.
What you receive
- A 45-minute call with the person who will do the work
- A written, scored report on the six places orders leak, within a few working days
- Every fix ranked by what it returns and what it costs
- The one thing to do first, and why
- An honest line on whether you need outside help at all
- If you do, the scope and the fee in writing
No invoice. No obligation. No sales script.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Can we give a discount code for leaving a review?
Someone is criticising us in a long forum thread. Do we reply?
Our agency reports 4x ROAS and we are still losing money. Which is right?
Who would actually run our ad accounts?
How much does it cost?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
More for ecommerce and D2C brands
Everything else we would do for you.
- SEO for ecommerce and D2C brands
- PPC for ecommerce and D2C brands
- Lead generation for ecommerce and D2C brands
- Digital marketing for ecommerce and D2C brands
- Local SEO for ecommerce and D2C brands
- Branding for ecommerce and D2C brands
- Social media marketing for ecommerce and D2C brands
- Content marketing for ecommerce and D2C brands
- Email marketing for ecommerce and D2C brands
Or start from the overview: sales and marketing for ecommerce and D2C brands.