Your renewal is a fresh tender, so collect the evidence from day one.

1. An SLA and escalation record kept from mobilisation

   Complaints received, response times, closures and audit scores captured at the site from the first week, rather than assembled in a hurry before the tender.

   Result: The renewal file writes itself over the life of the contract.

2. A scope variation log

   Every addition recorded with the date, who asked for it and what it costs in headcount, raised with the client in writing at the time it happens.

   Result: A price increase at renewal is evidenced rather than asserted.

3. A renewal case document per site

   The SLA record, the audit scores, the staff retention at that site and the variations, assembled into the document an evaluation committee will actually read.

   Result: Yours is the only bid with four years of evidence inside it.

4. An introduction routine for a new client contact

   A short handover pack and a walkthrough offered whenever the admin or facilities head changes, so the relationship restarts on your terms.

   Result: A new decision maker learns what you do before he inherits a complaint.

5. Staff retention watched site by site

   Attrition and absenteeism tracked per building, because a site with a revolving supervisor generates the complaints that cost the renewal.

   Result: The sites at risk are visible while there is still time to act.

6. A renewal calendar with named owners

   Every contract's notice window and expiry entered against a person, worked backwards from the date rather than forwards from today.

   Result: Nobody is surprised by a tender notice for a site you already run.

1. 01 · Day 1

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At the end of the term

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.