The site group is where your contract is renewed or lost.

1. A site group standard

   Who sits in each client group, who answers, what an acknowledgement says and what has to become a phone call, agreed with the client at mobilisation.

   Result: Every site group runs the same way, whoever the supervisor is.

2. Groups held on a company number

   Client and rostering groups moved onto a business number your company controls, so the history stays behind when a person leaves.

   Result: A resignation does not take the client group with it.

3. A deployment message format for each shift

   Attendance, deployment against the agreed headcount and the tasks completed, written in a form the admin head can forward to his own management.

   Result: Your client has something to show upstairs without asking you for it.

4. Escalation wording

   What to send the moment a complaint arrives, what not to promise in a chat, and the point at which a message has to become a call.

   Result: A complaint closes in the group instead of climbing to procurement.

5. Completion photographs for periodic work

   Before and after records for deep cleans, facade cleaning and pest control, posted in the group and filed for the renewal case.

   Result: Work nobody watches being done is evidenced anyway.

6. A written rule against marketing broadcasts

   What business development may send on WhatsApp and what belongs in an email or a meeting, so no target account is broadcast to by accident.

   Result: Nobody burns an account with an unwanted forward.

1. 01 · Day 1

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At the end of the term

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.