The profile is the shop for a customer who will never walk in.

1. Photographs refreshed as the stock turns

   Real pictures of what is on the bench, replaced as the shop moves from wedding season to festival flowers to the sympathy stand.

   Result: A buyer sees the shop as it is today, not last winter.

2. Special hours set ahead of every peak date

   Opening and closing times entered on the profile before Valentine's Day, Mother's Day, Rakhi and the local festival dates, including the early start.

   Result: Nobody reads closed on the one morning you open at five.

3. An order link with a delivery-area page behind it

   The order button pointed at a page stating the areas you deliver to and the cut-off time for same-day, rather than at the homepage.

   Result: The order gets placed instead of a call asking if you deliver.

4. Products listed the way people ask for them

   Funeral wreaths, anniversary bouquets, mandap work and standing office arrangements entered as separate products, each with a photograph and a price band.

   Result: A buyer finds the exact arrangement on the listing itself.

5. Replies written for every review, sympathy ones included

   A short, plain reply to each review, worded with care where the customer mentions a funeral or a hospital delivery.

   Result: The next reader sees a shop that answers, and answers properly.

6. Questions answered on the listing before they are asked

   Delivery area, cut-off time, hospital and crematorium delivery and whether cash on delivery works, posted as answered questions on the profile.

   Result: The question that would have been a phone call is already there.

1. 01 · Day 1

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At the end of the term

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.