Map what happens between a symptom and an admission, department by department.

1. A journey map per department

   A separate map of the steps from symptom or referral to admission for each priority department, since emergency and planned care differ sharply.

   Result: You see exactly where each department's enquiries are actually lost.

2. A recorded GP referral step

   A process for noting when a patient arrives through a family doctor's referral, a step many hospitals never write down.

   Result: You can see which family doctors still send patients and which have stopped.

3. A marked TPA approval wait point

   The point in the journey where a family's decision pauses for cashless approval, marked so it can be shortened or explained better.

   Result: Families are less likely to switch hospitals during the wait.

4. Drop-off fixes by department

   A specific fix, a faster reply or a clearer page, aimed at the exact step where a department's journey loses the most enquiries.

   Result: Effort goes to the step that is actually costing admissions.

1. 01 · Day 1

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At the end of the term

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.