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GullySales

SaaS and software companies · Reputation management

A rival's rep is reading your reviews out loud inside your deal.

Reputation management for a software company covers the review sites, the forum threads and the search result a buyer reads while a security review is running. GullySales builds the review ask into the moments customers are happiest and prepares what gets said when something breaks publicly.

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A statue plinth seen close: the bronze figure implied only by its feet and the hem of its drapery above the top of the frame, one face of the stone pedestal scrubbed pale and the other still grimy and carrying a scrawl of paint, with a pressure hose coiled on the steps beside a bucket, brushes and cloths

What reputation management means

Reputation management is watching what is said about your business across Google, social media and review sites, and responding to it before it changes a buyer's mind. GullySales monitors mentions, drafts responses to negative reviews and flags recurring complaints back to your team.

Also for SaaS and software companies

Sales and marketing for SaaS and software companies, the overview.

For SaaS and software companies

Where it usually goes wrong, and what we would do.

  • “Reviews are ammunition in somebody else's sales call”

    A rival quotes your two-year-old one star in a live deal, and the only answer is a page of recent reviews saying something different.

  • “A forum thread is no place for a brand account”

    A support engineer posting under their own name repairs a thread that a company account joining it would have made considerably worse.

  • “A buyer checks whether you will still exist”

    Funding news, layoffs and employer reviews all get read during procurement, because renewing onto a company that folds is the risk they are paid to avoid.

What we do

What we deliver for SaaS and software companies.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A review ask built into the good moments

    The ask made after a successful onboarding, a support save or a renewal, following each site's own rules about what may be offered in return.

    Result: Reviews arrive steadily instead of in one campaign.

  2. Monitoring on the product name, not just the company

    Alerts across review sites, the forums your users read, social and search for the product, the company and the common misspellings of both.

    Result: A thread gets seen while it is still worth answering.

  3. A written rule for who speaks in public

    Who answers a review, who replies in a forum, what needs the founder, and which posts get no reply at all.

    Result: Nobody improvises a response at eleven at night.

  4. Templates for an outage and a pricing change

    Wording prepared in advance for downtime, a deprecation and a price rise, so the first post is not written by somebody in a panic.

    Result: A bad week does not become the search result.

  5. Category listings kept current

    Screenshots, feature lists, pricing and comparison entries checked each quarter across the sites where your shortlist gets made.

    Result: Your listing stops describing last year's product.

  6. Review recency and themes in the monthly report

    New reviews, the rating, what sits inside them and what your rivals gained, read against the baseline taken before the work started.

    Result: A pattern in the complaints reaches the product team.

How the result is measured

  • Average rating
  • Response time to reviews
  • Negative mentions resolved

Recorded as a baseline before work starts, then reported every month against it.

Read the full online reputation management page

Who it is for

This is written for these SaaS and software companies.

  • Seed and Series A B2B SaaS still selling founder-led
  • Bootstrapped vertical SaaS with a small team
  • Product-led companies adding a sales motion
  • Developer tools moving upmarket into team plans
  • Healthcare, fintech and other compliance-heavy software
  • Agencies and services firms productising a platform
  • Marketplaces with a supply side to recruit
  • Companies with a full AE bench and no pipeline to feed it
  • Software companies entering the US from another market

Not for

It is not the right fit if.

  • You want a guaranteed Google ranking or a guaranteed number of leads. Nobody honest can promise either.
  • You need enquiries by next week and have nobody to answer them.
  • You want posts and reach reported, not enquiries and orders.

How it works

From your first message to the first monthly report.

No open-ended retainer. Each step has a point in time and something you receive.

  1. 01 · Day 1

    Free audit call

    45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

  2. 02 · Within a few working days

    Written, scored report

    Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

  3. 03 · Before work starts

    Baseline recorded

    Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

  4. 04 · Month 1

    The first fix goes live

    Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

  5. 05 · Every month

    Report against the baseline

    What moved, what did not, and what changes next, in plain words.

  6. 06 · Month 3 to 6

    Renew on the numbers

    The term ends and you decide whether to continue from the results. No twelve-month lock.

How the work runs for SaaS and software companies

  1. 1

    Assess

    In the free audit we trace last quarter's pipeline to its real source, check reply rates and meeting show rate, and look at what happened to inbound signups.

  2. 2

    Stop the inbound leak first

    Routing, a first human reply and a call attempt on inbound, because those leads are already paid for and usually the cheapest pipeline in the building.

  3. 3

    Build the list and the message

    The account list from your closed-won pattern, the sending domains, and a first sequence written around a trigger your prospect would recognise.

  4. 4

    Run outbound and hand over

    Sequences worked daily, objections logged, and every qualified meeting handed to your AE with the research already in the CRM record.

  5. 5

    Report on held meetings

    Meetings held, cost per meeting and pipeline by source each month, with the sequences that produced nothing retired instead of quietly continuing.

Proof

What happened when owners fixed this.

Real clients, the work we did, and the result as it was recorded. Where no number was recorded, none is claimed.

All case studies

  • Sentence Labs

    Situation
    Almost nothing of Sentence Labs was online, so a technically credible company was more or less invisible to the buyers who needed it.
    What we did
    • Research first
    • The website rebuilt
    • Search work across the board
    • Google Business Profile
    Result
    No numbers were recorded for this engagement. The work is described in full in the case study.
    Read the case study

  • Chord Road Hospital

    Situation
    Patients who knew the hospital trusted it. Patients who searched for a department or a treatment in the area did not find it.
    What we did
    • Website rebuilt around patient needs
    • Search visibility
    • Social media on a schedule
    • Review management
    Result
    • Organic traffic increased 60% within six months
    • Online appointment bookings increased 40%
    • Social following grew 45%, and engagement on it rose 70%
    Read the case study

Also worked with

Curtain Label · Difesa Security Services · Felicity Inn · Hands On CSR · Implevista · Kambar Group · Kalessi · Kerur Pain Clinic · LL Trust · Lucky Deals · Natural Gases · NavaShakthi Souhardha · NewCom Logistics · Proton Technical Services · SB Engineering · Shakthi Foundation · Shakthi Group · Urbanest · Insyde Studio · Venkateshwara Laser Tech · Vivara Studios

Why us

Why owners pick GullySales over an agency.

  • Marketing and sales, as one job

    Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

  • The person on the first call does the work

    No account managers in between. You are never handed to someone you have not met.

  • A baseline before anything starts

    Your numbers are written down on day one, so every monthly report compares against something honest.

  • The fee in writing, split three ways

    Our time, your media spend and production on separate lines. You always see what goes to us.

  • No lock-in, no guarantees we cannot keep

    Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

  • Hours that fit your day, agreed up front

    Which hours we overlap with yours is settled before any work starts, so you know when a reply is coming and when it is not.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.

The offer

Start with a free audit of how you sell.

It is useful on its own, whether or not you hire us.

What you receive

  • A 45-minute call with the person who will do the work
  • A written, scored report on the six places orders leak, within a few working days
  • Every fix ranked by what it returns and what it costs
  • The one thing to do first, and why
  • An honest line on whether you need outside help at all
  • If you do, the scope and the fee in writing

No invoice. No obligation. No sales script.

WhatsApp usor call +91 80958 58589

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We use your details only to reply to this enquiry. See the privacy policy.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Book the free audit
Can we offer something in return for a review?
Only what the site itself permits, and each one writes its own rules. Incentives arranged outside those rules get reviews pulled and the profile flagged. Ask at the moment a customer is already pleased and most of the problem goes away.
Should we answer an angry post on a forum?
Yes, from a named person who can fix the thing, and never from a company account defending the company. Answer the technical point and offer a direct channel. Readers judge the reply, not the complaint.
Is this cheaper than hiring an SDR?
Per month, for most companies, yes. The more useful difference is that the work does not stop when one person resigns. You are also not paying for a quarter of ramp before the first call goes out. Put our fee next to the fully loaded seat cost your finance lead already tracks.
Will your team cold call our US prospects?
Where it fits, and we will tell you where it does not. A cold call from somebody who is not on your payroll is a real objection in US mid-market, and pretending otherwise would waste your money. For most companies we lead with email and LinkedIn, book the call, and put your AE or founder on it.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped in the free audit and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
Three to six months at a time. There is no twelve-month lock, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
Fixes to reply time, follow-up and your Google Business Profile usually show in weeks, because the enquiries already exist. Ads show in days once follow-up is ready. SEO and content take months. The audit tells you which applies to you.
Who will actually do the work?
The person you meet on the audit call. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
For the audit, last month's enquiries in any format and 45 minutes with whoever handles them. After that, access to the accounts the work touches, such as the website, Google Business Profile or CRM, and time for the monthly review.
What if we are not happy with the work?
Tell us and the plan changes. Every month is reported against the baseline, so a number that is not moving is visible to both sides. Terms run three to six months at a time, and the refund and cancellation policy sets out the rest.

More for SaaS and software companies

Everything else we would do for you.

Or start from the overview: sales and marketing for SaaS and software companies.

Get a free audit of how you sell, and a scored report of where the work is.

Book a free audit
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