Twelve companies stopped booking you last year and nobody noticed.

1. Guest records merged into one person

   Folios matched across stays on the phone number, so a returning guest shows as a returning guest at check-in rather than as a new arrival.

   Result: The desk knows who has stayed before without being told.

2. A lapsed-account watch on corporate rates

   Every rate agreement listed with its expiry and its room nights, with a flag raised when an account's bookings stop coming.

   Result: You ring the travel desk while the relationship is still warm.

3. Rate renewals worked ahead of the expiry date

   The renewal conversation opened before the agreement lapses, with the year's room nights and the service record in hand.

   Result: An account renews instead of quietly moving across the road.

4. A banquet family list

   Families and companies who have held a function with you, recorded with the occasion and the date, ready for the next one in the cycle.

   Result: The hall is offered before the family starts looking around.

5. A direct-booking reason for the returning guest

   What a repeat guest gets for booking with you rather than through a listing, written as something the desk can offer aloud at checkout.

   Result: The next stay arrives without a commission attached.

6. Repeat stays and account volume in the reporting

   Returning guests as a share of occupancy and room nights per corporate account, read against the baseline recorded before work started.

   Result: You can see whether retention is improving or only feels like it.

1. 01 · Day 1

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At the end of the term

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.