Hotels · Follow up systems
The wedding date is your deadline, so work the follow-up backwards from it.
Follow-up at a hotel is the chasing after the site visit, the quote and the enquiry that went quiet: a family comparing three halls, a travel desk waiting on a budget, a booking abandoned halfway through. GullySales writes the schedule, the wording and the point at which you stop.
A 90-minute audit call and a written, scored report. Turnaround, reporting and term are agreed in writing after the audit.
What follow up systems means
A follow-up system is the set routine for calling, messaging or emailing an enquiry more than once, since most buyers do not decide on the first conversation. GullySales sets the number and timing of follow-ups so an undecided buyer keeps hearing from you until they decide either way.
For hotels
Where it usually goes wrong, and what we would do.
“A banquet enquiry has a deadline you can see”
The function date is known, so contacts are planned backwards from it and stop when it passes. Nobody has to guess whether the family is still deciding.
“A follow-up has to carry something new”
The revised menu, the hall laid out the way they asked, the parking answer they raised on the visit. Just checking loses to the venue that sent a changed quote.
“A corporate enquiry goes quiet for an internal reason”
The travel desk is waiting on a budget sign-off or a policy review, not on your price. Ask when that happens and time the next call to it.
What we do
What we deliver for hotels.
Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.
A banquet follow-up schedule keyed to the function date
Contacts planned backwards from the wedding or the conference, each carrying something new, ending when the date passes.
Result: Nobody chases a family that booked somewhere else a fortnight ago.
The revised quote used as the follow-up
An itemised quote reissued with the change the family asked for on their visit, sent instead of a message that only asks for a decision.
Result: Your second contact gives them a reason to reply.
Site visit chasing
A routine for the enquiry that asked about the hall and never came, offering two named dates rather than an open invitation.
Result: Enquiries turn into visits instead of drifting.
Abandoned booking recovery on your own site
A message to the guest who entered dates and stopped, with the rate held and the reason they stopped asked directly.
Result: A booking you nearly had gets finished rather than lost to a listing.
Corporate follow-up timed to their calendar
The budget cycle and the policy review date asked for at the first meeting, with contacts set against those rather than against your own week.
Result: You ring the travel desk when they can actually decide.
A written stop rule with reason codes
How many attempts on which channel, and the note that closes an enquiry as lost with the reason recorded against it.
Result: Your enquiry list stays honest about what is still live.
How the result is measured
- Follow-up completion rate
- Average number of follow-ups before close
- Enquiries closed after repeat follow-up
Recorded as a baseline before work starts, so every later report has an honest comparison.
Who it is for
This is written for these hotels.
- Business and transit hotels
- Boutique and heritage properties
- Resort and destination hotels
- Budget and mid-market chains
- Banquet and wedding-focused properties
- Serviced apartments and long-stay properties
Not for
It is not the right fit if.
- You want a guaranteed Google ranking or a guaranteed number of leads. Nobody honest can promise either.
- You need enquiries by next week and have nobody to answer them.
- You want posts and reach reported, not enquiries and orders.
How it works
From your first message to the first report.
No open-ended retainer. Each step has a point in time and something you receive.
01 · Day 1
Free audit call
90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.
02 · After the call
Written, scored report
Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.
03 · Before work starts
Baseline recorded
Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.
04 · Month 1
The first fix goes live
Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.
05 · As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
06 · At the end of the term
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the work runs for hotels
- 1
Assess
We look at your OTA ranking and reviews, your direct-booking website, your reply time to banquet and corporate enquiries, and where last month's bookings actually came from.
- 2
Fix the OTA presence
Photographs, descriptions and review replies brought up to date across every OTA listing you use.
- 3
Build the direct channel
A booking-ready website and a reason for a past guest to book directly next time instead of paying an OTA commission on your behalf.
- 4
Bring bookings in
Local and destination search, reviews from real guests, and quotes for banquets and corporate stays that go out the same day.
- 5
Keep guests coming back
A loyalty offer for repeat guests and corporate accounts, and a staycation push for weekends when local demand exists.
Proof
What happened when owners fixed this.
Real clients, the work we did, and the result as it was recorded. Where no number was recorded, none is claimed.
Hotel Felicity Inn
- Situation
- A traveller compares three hotels on a phone and books one. The website was not built for that.
- What we did
- The site rebuilt around booking
- Photography and one look
- Search work for destination searches
- Content a traveller reads
- Result
- Online bookings increased 35%
- Organic traffic increased 50% within six months
- Positive reviews on Google and TripAdvisor increased 30%
Chord Road Hospital
- Situation
- Patients who knew the hospital trusted it. Patients who searched for a department or a treatment in the area did not find it.
- What we did
- Website rebuilt around patient needs
- Search visibility
- Social media on a schedule
- Review management
- Result
- Organic traffic increased 60% within six months
- Online appointment bookings increased 40%
- Social following grew 45%, and engagement on it rose 70%
Also worked with
Curtain Label · Difesa Security Services · Hands On CSR · Implevista · Kambar Group · Kalessi · Kerur Pain Clinic · LL Trust · Lucky Deals · Natural Gases · NavaShakthi Souhardha · NewCom Logistics · Proton Technical Services · SB Engineering · Shakthi Foundation · Shakthi Group · Urbanest · Insyde Studio · Venkateshwara Laser Tech · Vivara Studios
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
The offer
Start with a free audit of how you sell.
It is useful on its own, whether or not you hire us.
What you receive
- A 90-minute call with the person who will do the work
- A written, scored report on the six places orders leak
- Every fix ranked by what it returns and what it costs
- The one thing to do first, and why
- An honest line on whether you need outside help at all
- If you do, the scope and the fee in writing
No invoice. No obligation. No sales script.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
How much should we chase a banquet enquiry?
Who should chase a corporate rate agreement?
How soon would we see more direct bookings?
Do we need to advertise?
How long is the contract?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
More for hotels
Everything else we would do for you.
- Branding for hotels
- Content marketing for hotels
- CRM for hotels
- Loyalty programmes for hotels
- Newspaper advertising for hotels
- OTA marketing for hotels
- Outdoor advertising for hotels
- PPC for hotels
- SEO for hotels
- Social media for hotels
- Website design for hotels
- Sales strategy for hotels
- Marketing strategy for hotels
- Buyer journey for hotels
- Review generation for hotels
- Customer retention for hotels
- Referral marketing for hotels
- WhatsApp marketing for hotels
Or start from the overview: sales and marketing for hotels.
Your next practical step
Get a free audit of how you sell, and a scored report of where the work is.
90 minutes. A written, scored report. No invoice and no obligation.