You have two review pages and they are not doing the same job.

1. A checkout ask routed to the right page

   A short spoken request at the desk, pointed at the listing or at your Google page depending on how the guest booked.

   Result: Each review lands where it does you the most good.

2. Wording that gets your staff named

   A prompt that nudges the guest to mention who looked after them, which makes the review more useful and tells you who is doing the work.

   Result: Reviews name your front office and housekeeping people.

3. A rule for which stays not to ask about

   The ones to skip: an open complaint, a room change, a function that overran, a booking where the rate was disputed at checkout.

   Result: You stop soliciting your own one-star reviews.

4. Replies to AC, wifi and noise complaints

   Short factual answers saying what has been done, cleared with your general manager, ending with a line that moves the rest to a phone call.

   Result: A reader sees a hotel that fixed it rather than one that argues.

5. Banquet reviews collected after the function

   A request to the family once the photographs are back and the stress has passed, rather than on the night the hall is being cleared.

   Result: Your hall has reviews from the people who booked it, not only from room guests.

6. Review volume and score read against the baseline

   New reviews by source, the movement in the score and the reply rate, measured from the baseline recorded before work began.

   Result: You can see whether the desk is actually asking.

1. 01 · Day 1

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At the end of the term

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.