The kitchen client from four years ago is quoting the bathroom to strangers.

1. A sequence for enquiries that are not ready

   Dated emails carrying finished projects, cost updates and practical guides, running for as long as the homeowner takes, with calls scheduled alongside.

   Result: You are still in the conversation when the money arrives.

2. A past client programme built on rooms not yet done

   Every completed project recorded with the year, the rooms finished and the rooms remaining, with a reason and a month to make contact.

   Result: Repeat work comes back with no lead fee attached.

3. Weekly project updates written as a template

   A format the project manager fills in each week covering progress, the next step and any change order, sent to the homeowner and kept on file.

   Result: Clients feel informed and tell people so.

4. A referral and neighbour email

   A note to the client at handover asking for names, and a message to past clients on the same street the week a new job starts nearby.

   Result: One street produces more than one job.

5. The list kept clean and reported on

   Unsubscribes honoured, addresses tidied, and a monthly count of enquiries and consultations traced to email against the audit baseline.

   Result: You can see what the list is worth.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• Hours that fit your day, agreed up front

  Which hours we overlap with yours is settled before any work starts, so you know when a reply is coming and when it is not.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.