Answer the Friday discharge call before the family rings the next number.

1. An intake sheet for the first ninety seconds

   How much help is needed, who is deciding, how it is being paid for, which hospital or rehab unit is involved, and the date the family has to move.

   Result: Nobody has to ring back to ask what was already said.

2. Friday afternoon given a written rota

   A named person on late calls at the end of the week, able to book a tour or an assessment without waiting for a manager to return.

   Result: The hardest enquiry of the week reaches a person.

3. Every enquiry tagged at the door

   Directory, search, paid advertisement, walk-in, hospital referral or a family who toured two years ago, recorded before anything else happens.

   Result: Last month's enquiries stop being a matter of opinion.

4. Referral sources logged by name and unit

   The discharge planner, the rehab social worker or the elder law office behind each family, written against the enquiry rather than remembered.

   Result: You know whose relationship produced the move-in.

5. A call plan for the weeks after a tour

   Who rings, in which week, and what they have to offer that the family did not already leave with, set down instead of left to memory.

   Result: Silence after a tour stops being the end of it.

6. A monthly count of enquiries and what became of them

   Enquiries by source, time to the first human conversation, tours and assessments held, and starts of care, all against the audit baseline.

   Result: Occupancy is discussed with a number in front of you.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• Hours that fit your day, agreed up front

  Which hours we overlap with yours is settled before any work starts, so you know when a reply is coming and when it is not.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.