Ring back the patient who never returned for the crown.

1. A list of incomplete treatment plans pulled from your records

   Every patient with an opened root canal, a missing crown, a half-finished aligner course or an unfitted denture, taken out of the practice software into one working list.

   Result: You can see the treatment already started and never finished.

2. Wording for the call about unfinished treatment

   What the front desk says to a patient who stopped halfway, built around the tooth and the risk of leaving it, with the clinical reason the dentist gives you.

   Result: The call is about their tooth, not about a pending payment.

3. A missed-call routine built around chair time

   Unanswered calls from each session collected and returned at a fixed point in the day, since nobody can pick up a phone with gloves on.

   Result: A toothache call that reached nobody still gets answered that day.

4. Rebooking built into the cancellation call

   A rule that no cancellation ends without a new date offered, and a written line for the patient who says she will call back later.

   Result: A cancelled slot becomes a moved slot.

5. Quote follow-up with the treatment plan sent again

   The written plan, what the figure covers and the payment options sent a second time to a patient who went quiet after being quoted for implants or aligners.

   Result: The patient comparing two clinics has your paper in hand.

6. One word on why each patient stopped

   Cost, went to another clinic, shifted city, waiting for the child's holidays: noted by whoever spoke to them last, against the patient who did not come back.

   Result: You learn which treatment quotes are worth chasing.

1. 01 · First

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later report has an honest comparison.

4. 04 · After the baseline

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At renewal

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.