The worst thing said about an electrical shop is said at a site.

1. Warranty terms said out loud at the counter

   What the brand covers on a fitting, for how long, what proof the customer must keep and who handles the claim, printed and sent on WhatsApp.

   Result: Fewer arguments arrive after something fails.

2. A claim routine somebody owns

   Who registers a warranty claim with which company, how long it takes and how the customer is kept informed while it runs.

   Result: The customer waits with you instead of writing about you.

3. A reply built on the invoice record

   A standard answer to a quality or counterfeit accusation quoting the bill, the batch and the brand's verification method, without publishing personal details.

   Result: Readers see a dealer who keeps records.

4. Reviews asked for from the retail side

   A request to lighting customers and retrofit clients once the fittings are installed and working, with a short link on the invoice.

   Result: Recent reviews come from the people who write them.

5. Weekly alerts on the shop and the owner's name

   Checks across Maps, social and the local groups for the shop name, its common spellings and the owner's name.

   Result: Nothing sits unanswered while a project is being decided.

6. A monthly read for the counter team

   What the complaints were really about: rates, delivery, a failed product or waiting at the counter, discussed with the staff each month.

   Result: The cause is dealt with by the people who create it.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.